About Office IT
Office IT looks after the technology in small and medium offices across Auckland and Hamilton. We exist for businesses that rely on their computers every day but don't want to run an IT department.
Why we started
Small businesses get a raw deal from IT. Big providers chase big clients. One-person operators are stretched across too many customers. In between, offices of ten or thirty people end up with slow responses, invoices they don't understand and a setup that only one person outside the business understands.
We set up Office IT to do it properly for those offices. That means a help desk staffed by technicians, onsite visits when a problem needs hands, security that is actually switched on, and documentation that belongs to the customer. It also means clear monthly prices, published on our website, and no long contracts.
What we look after
We support the whole office: computers and laptops, Microsoft 365 and Google Workspace, security, backups, servers and storage, networks, Wi-Fi and cabling, printers, business internet and phone systems. If it plugs in at the office and stops your team working when it breaks, it's ours to look after.
Who we work with
Our customers are offices of three to seventy-five people: accountants and law firms, clinics, builders and trades businesses, manufacturers, agencies and not-for-profits. Most don't have an IT person, and the ones that do use us for cover, projects and the specialist work. What they have in common is that their computers have to work every day, and they would rather spend their time on their own business than on ours.
Where we work
Our technicians work across Auckland and Hamilton, from the North Shore to South Auckland and East Tamaki, and in Hamilton. Remote support reaches offices anywhere in New Zealand, and we can arrange onsite visits further afield for project work.
What you can expect from us
A reply within one business day, and faster when something is stopping work. A technician who explains what happened and what they did. A written price before any project starts. A tidy record of your systems that you can take with you if you ever leave. And an honest answer when the right fix is cheaper than the one you asked for.
If that sounds like the kind of IT provider you want, start with a free IT health check or send us a message.
How we work
Plain English
We explain what went wrong and what we did, without the jargon.
Prices on the page
You should know what IT costs before you call. Ours are on the website.
Your setup is yours
We document everything and hand over admin access whenever you ask.
Fix the cause
If a problem keeps coming back, we find out why and fix that.
No lock-in
Month-to-month plans. We keep customers by doing the work well.
One team
Computers, security, network, internet and phones, all in one place.
Changing IT provider is easier than you think
We handle the handover. Your team keeps working while we take over.
- 1
Free IT health check
We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- 2
Clear proposal
A written monthly price per user and a list of any fixes, with nothing hidden.
- 3
Handover
We collect admin access and documentation from your current provider and keep your team working.
- 4
Day-one fixes
Security gaps, failed backups and urgent risks are dealt with first.
- 5
Document everything
Your setup is written down: devices, accounts, network, suppliers and passwords stored safely.
- 6
Ongoing care
Monitoring, support and regular reviews, with a named technician who knows your office.