Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Most offices with five to fifty staff don't have an IT person. Someone with a bit of know-how ends up resetting passwords, chasing the internet provider and wondering whether the backups actually ran. That works until the day it doesn't: a laptop gets ransomware, the shared drive fills up, or a new starter sits for two days without a login.
Managed IT replaces that with a team whose job is to keep your systems running. We learn your setup once and write it down. We watch your computers, network and Microsoft 365 for problems, apply updates, check the backups and fix issues before most people notice them. When someone needs help, they email or log a request and talk to a technician who already has your notes.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Firewall, switches and wireless monitored, so a failing device is replaced before it takes the office offline.
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
Our free IT health check looks at your devices, accounts, backups, security and network. You get a short written report with what is working, what is at risk and a price to fix it. No obligation.
Book the health checkPer user, per month, plus GST. Or pay as you go: remote $109 / hour, onsite $159 / hour.
Security and support basics for small teams that mostly look after themselves.
$69per user / month
+ GST
Onsite visits at the hourly rate
Unlimited remote support and proactive care. The plan we recommend for most offices.
$119per user / month
+ GST
Two hours of onsite time a month per 10 users
Everything managed, including onsite support and security hardening, for offices that want to hand IT over completely.
$169per user / month
+ GST
Unlimited onsite support
| Managed IT | Pay as you go | |
|---|---|---|
| How you pay | Fixed monthly price per person | Hourly, each time something breaks |
| When problems are found | Usually before staff notice | After they stop work |
| Security | Set up, monitored and kept current | Whatever was set up last time |
| Backups | Checked daily, restore tested | Assumed to be working |
| Knowledge of your setup | Written down and kept current | Rebuilt on every call |
| Budgeting | Predictable | Hard to predict |
We handle the handover. Your team keeps working while we take over.
We look at your devices, accounts, backups and network and tell you what we find, in plain English.
A written monthly price per user and a list of any fixes, with nothing hidden.
We collect admin access and documentation from your current provider and keep your team working.
Security gaps, failed backups and urgent risks are dealt with first.
Your setup is written down: devices, accounts, network, suppliers and passwords stored safely.
Monitoring, support and regular reviews, with a named technician who knows your office.
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
We can work alongside them. Co-managed IT gives your person our tools, security and backup and a team to call on for projects and leave cover.
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.
We arrange the handover. We collect admin access and documentation, check backups and security on day one and tell you what we found. Your team keeps working while we take over.
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
Remote and onsite help when you need it, billed by the hour. No plan, no contract.
IT support
Practical protection against scams, ransomware and account takeover, set up and kept current.
Cyber security
Licences, email, Teams and SharePoint set up properly, moved across safely and managed for you.
Microsoft 365Start with a free IT health check. We'll show you what is working, what is at risk and what it would cost to fix.
