Co-managed IT for businesses with an IT person
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Co-managed IT for small and medium businesses
An in-house IT person in a growing business carries a lot. They handle password resets and printer jams in the morning, a firewall upgrade in the afternoon and a Microsoft 365 licensing question at night. They are expected to know everything, they rarely get a proper holiday and if they leave, much of what they know leaves with them. It is a hard job to do alone, and most businesses only realise it when that person resigns.
Co-managed IT splits the work in a way that suits you. Your person keeps the parts they are best at, usually the day-to-day relationships, business systems and local knowledge. We provide what is expensive or impractical for one person: monitoring and management tools, security and backup oversight, a help desk for overflow, and specialists for networks, servers and cloud projects. The mix can change as your business grows or your IT person's role shifts.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Who is co-managed IT for?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
Not sure where to start?
Our free IT health check looks at your devices, accounts, backups, security and network. You get a short written report with what is working, what is at risk and a price to fix it. No obligation.
Book the health checkCo-managed IT questions
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
What if our IT person leaves?
Because the documentation and tools are shared, we can keep things running while you recruit, or move you onto a fully managed plan if you decide not to replace the role.
Can we use you just for projects?
Yes. Some businesses use us only for project work and leave cover, billed at the hourly rate or quoted in writing first, with no monthly plan.
Do you work with in-house IT in Hamilton too?
Yes. We cover both Auckland and Hamilton for onsite work, and remote support works the same wherever your team is.
Other ways we help
Managed IT
One monthly price per person for support, security, updates and backups. Your outsourced IT team.
Managed IT
IT support
Remote and onsite help when you need it, billed by the hour. No plan, no contract.
IT support
Cyber security
Practical protection against scams, ransomware and account takeover, set up and kept current.
Cyber security