Mac and Apple support for business
Macs are common in design studios, marketing teams and plenty of ordinary offices, but they are often left unmanaged because the IT setup was built around Windows. We look after Macs, iPhones and iPads with the same care as PCs: enrolled, updated, encrypted, backed up and supported.
Mac & Apple support for business for small and medium businesses
In many offices the Macs are the forgotten machines. The Windows laptops are enrolled, patched and backed up, while the Macs were bought individually, signed in with personal Apple IDs and left to update whenever their owners remember. When someone leaves, their Mac may still be locked to an Apple ID nobody can reach, and the company files on it were never backed up. None of that is a fault of the Mac; it simply was never brought into the business setup.
Apple Business Manager fixes most of this. Devices bought through an authorised channel can be registered to your organisation, so a new Mac or iPhone enrols itself into management the first time it is switched on. From there we push settings, apps and updates, turn on FileVault encryption, set a firmware password policy where appropriate and keep a record of every device. If a Mac is lost or a staff member leaves, it can be locked or wiped and reused without chasing passwords.
Mixed offices need the two worlds to cooperate. We make sure Macs can reach shared files, print to the office printers, sign in to Microsoft 365 with the same company account and join the same Wi-Fi with the same security as everyone else. Mac users get Outlook, Teams and OneDrive set up properly rather than half working, and the support team knows macOS well enough to fix problems instead of suggesting a Windows machine.
What's included
Apple Business Manager setup
Your organisation registered, devices linked to it and managed Apple accounts set up, so company devices stay company property.
Device management
Macs, iPhones and iPads enrolled into management with settings, Wi-Fi, email and apps delivered automatically on first start.
Updates and security
macOS and iOS updates scheduled and checked, FileVault encryption on, and security settings applied the same way on every Mac.
Microsoft 365 on Mac
Outlook, Teams, OneDrive and the Office apps installed and signed in with company accounts, with OneDrive folder sync set up correctly.
Mixed Mac and PC offices
Shared drives, printers, scanners and Wi-Fi working the same way for Mac and Windows users, with one support desk for both.
Backup
Company files on Macs protected through OneDrive and your 365 backup, with Time Machine to an office drive or NAS where it suits.
New Mac setup
New Macs prepared before they reach the user, with data moved from the old machine and the old one wiped ready for reuse or sale.
Day-to-day support
Help with slow Macs, app problems, printing, mail issues and iPhone setup, remotely or onsite in Auckland and Hamilton.
Who is Mac and Apple support for?
We are a good fit for your Apple devices if:
- Your designers or marketing team use Macs and everyone else uses PCs
- Company Macs are signed in with staff members' personal Apple IDs
- Nobody can say whether your Macs are encrypted or up to date
- Staff use company iPhones or iPads that are not managed
- Your current IT support avoids Mac problems
- You want to reuse a departing employee's Mac without a fight
Not sure where to start?
Our free IT health check looks at your devices, accounts, backups, security and network. You get a short written report with what is working, what is at risk and a price to fix it. No obligation.
Book the health checkMac & Apple support for business questions
Do you support all-Mac offices?
Yes. Plenty of small offices run entirely on Macs, iPhones and Microsoft 365 or Google Workspace. The same plans apply, and we manage the Macs with Apple's own business tools.
What is Apple Business Manager?
It is a free service from Apple that links company-owned devices to your organisation. Registered devices enrol into management automatically and can be reassigned or wiped when staff leave, without needing the previous user's Apple ID.
Can we add Macs we already own?
Usually, yes. Macs bought through business channels can often be added to Apple Business Manager. Others can still be enrolled into management manually, though with a little less control. We check each one and explain the options.
Do Macs need antivirus?
Macs have good built-in protection, but businesses still benefit from managed security software, encryption, regular updates and monitoring. We apply the same security standard to Macs as to Windows machines.
Will Microsoft 365 work properly on a Mac?
Yes. Outlook, Teams, OneDrive, Word, Excel and PowerPoint all run on macOS. Most problems come from setup, such as personal accounts mixed with company ones or OneDrive syncing the wrong folders, and we sort those out.
Can staff use their own iPhones for work email?
Yes. Work apps can be managed on personal iPhones so company data stays separate and can be removed when someone leaves, without touching their personal photos or messages.
Are Macs covered by the monthly plans?
Yes. Macs, iPhones and iPads are supported under the same per-user plans as Windows devices, so there is no separate charge for Apple support.
Other ways we help
Managed IT
One monthly price per person for support, security, updates and backups. Your outsourced IT team.
Managed ITIT support
Remote and onsite help when you need it, billed by the hour. No plan, no contract.
IT support
Cyber security
Practical protection against scams, ransomware and account takeover, set up and kept current.
Cyber security