Clear prices, no guesswork. Every plan is per user, per month, plus GST, month to month with 30 days' notice. Minimum 3 users.
Security and support basics for small teams that mostly look after themselves.
$69per user / month
+ GST
Onsite visits at the hourly rate
Unlimited remote support and proactive care. The plan we recommend for most offices.
$119per user / month
+ GST
Two hours of onsite time a month per 10 users
Everything managed, including onsite support and security hardening, for offices that want to hand IT over completely.
$169per user / month
+ GST
Unlimited onsite support
| What's included | Essentials$69/user | Managed$119/user | Complete$169/user |
|---|---|---|---|
| Business-hours help desk | Included | Included | Included |
| Remote support | Pay as you go | Unlimited | Unlimited |
| Onsite support | Hourly rate | 2 hrs / 10 users / month | Unlimited |
| Antivirus and threat detection | Included | Included | Included |
| Updates applied and checked | Included | Included | Included |
| Email security and phishing filter | - | Included | Included |
| Microsoft 365 backup | - | Included | Included |
| Network and firewall monitoring | - | Included | Included |
| Staff security training | - | - | Included |
| Server, NAS and printer support | - | - | Included |
| Supplier management | - | - | Included |
| IT review | Yearly | Quarterly | Quarterly + yearly budget |
Not ready for a plan? Call us in when you need us. There is no contract and no monthly fee.
After the first hour onsite, time is billed in 15-minute blocks. We tell you how long a job is likely to take before we start.
Count the people who use a computer for work, multiply by the plan price and add GST. A 12-person office on the Managed plan pays 12 x $119 = $1428 plus GST a month. That covers every user's help desk support, security, updates, Microsoft 365 admin and backups, and two hours of onsite time a month for each 10 users.
Compare that with the cost of a single bad day: a ransomware attack, a lost mailbox or a morning with no internet usually costs more than a year of managed IT.
A user is one person with their own sign-in. Their work computer, phone and tablet are covered under that one price. Shared devices such as a reception PC or a meeting-room screen are included.
Plans start at 3 users. Smaller offices can use pay-as-you-go support at $109 an hour remote and $159 an hour onsite.
Onboarding is quoted up front after the free IT health check. For most offices it is a one-off fixed price that covers documentation, security setup and installing our tools.
No. Licences are billed at Microsoft's price for the plan each person needs. We manage them so you never pay for an unused seat.
No. Laptops, firewalls, switches and other equipment are quoted separately. You can buy from us or from your own supplier; we support it either way.
Yes. You can move up or down a plan, or add and remove users, from the next month.
Office moves, cabling, new servers and migrations are quoted in writing as a fixed price or an estimate before any work starts.
Monthly by invoice, with users counted on the first of the month.
Start with a free IT health check. We'll show you what is working, what is at risk and what it would cost to fix.
