Not ready for a monthly plan? Call us in when something breaks or needs setting up. Remote help is $109 an hour and onsite visits are $159 an hour, plus GST, and we tell you the likely cost before we start.
Some offices only need IT help a few times a year: a new laptop to set up, a printer that won't scan to email, a staff member locked out of Microsoft 365. Paying a monthly fee for that makes little sense. Pay-as-you-go support gives you a qualified technician for exactly the time the job takes.
Most requests are fixed remotely. With your permission a technician connects to the computer, finds the cause and fixes it while you watch. If the problem is physical - cabling, Wi-Fi coverage, a failed switch, a new workstation - we book an onsite visit at a time that suits you.
Every job is logged against your company. The next time you call, the technician can see what was done before, what equipment you have and which passwords and settings belong where. That record is yours if you ever move to a monthly plan or another provider.
Slow PCs and laptops, crashes, blue screens, updates that won't install and software that won't open.
Outlook errors, missing mail, shared mailboxes, password resets, Teams and OneDrive sync problems.
Scan to email and folder, drivers, network printing and multifunction setup.
Wi-Fi drop-outs, slow connections, router and firewall settings, new network points.
Laptops and desktops set up, data moved across and old devices wiped and recycled.
Infected computers cleaned, compromised accounts locked down and the cause found.
Pay-as-you-go support is a good fit when:
Our free IT health check looks at your devices, accounts, backups, security and network. You get a short written report with what is working, what is at risk and a price to fix it. No obligation.
Book the health checkPer user, per month, plus GST. Or pay as you go: remote $109 / hour, onsite $159 / hour.
Security and support basics for small teams that mostly look after themselves.
$69per user / month
+ GST
Onsite visits at the hourly rate
Unlimited remote support and proactive care. The plan we recommend for most offices.
$119per user / month
+ GST
Two hours of onsite time a month per 10 users
Everything managed, including onsite support and security hardening, for offices that want to hand IT over completely.
$169per user / month
+ GST
Unlimited onsite support
Remote support is $109 an hour plus GST and onsite support is $159 an hour plus GST in our service area. After the first hour onsite, time is billed in 15-minute blocks.
Onsite visits within Auckland and Hamilton are charged at the hourly rate only. We tell you the likely time before we start.
Remote sessions can often start the same business day. Onsite visits are booked at the first time that suits you and a technician is free.
Office IT works with businesses. For home help we can point you to a home tech service.
Yes. Everything we learn about your setup is kept, so moving to managed IT is straightforward.
Tell us what is going wrong, who is affected and since when. Screenshots or a photo of an error message help a lot.
One monthly price per person for support, security, updates and backups. Your outsourced IT team.
Managed IT
Practical protection against scams, ransomware and account takeover, set up and kept current.
Cyber security
Licences, email, Teams and SharePoint set up properly, moved across safely and managed for you.
Microsoft 365Start with a free IT health check. We'll show you what is working, what is at risk and what it would cost to fix.
