Email security & deliverability in Queenstown
Email is where most attacks start and where most business is still done. We filter out the phishing and fake invoices before staff see them, lock down your domain so nobody else can send as you, and fix the settings that send your own mail to clients' junk folders.
Queenstown is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Email security & deliverability for Queenstown businesses
Queenstown's economy is driven by tourism, hospitality, adventure activities, construction and property, with professional firms, property managers and booking operators in the town centre and the Frankton business area. Many businesses also have owners or staff based elsewhere in New Zealand or overseas who need secure access to the same systems.
High seasonal staff turnover means accounts, devices and access change constantly, and hospitality and activity operators rely on bookings, payments and Wi-Fi for guests. Remote location makes cloud-based systems and remote support especially practical. Frankton's newer commercial buildings usually have good fibre, while operators based outside town may rely on wireless or satellite links.
Two email problems come up again and again. The first is incoming: a convincing message that looks like it came from a supplier, a courier or the managing director lands in someone's inbox and asks them to sign in, open a file or change bank details. The second is outgoing: your quotes and invoices go to clients' junk folders, or a criminal sends mail that appears to come from your own address.
We support Queenstown businesses remotely for help desk, security, Microsoft 365 and devices. Onsite visits are for planned projects by arrangement and quoted in writing first.
What's included
Phishing and malware filtering
Incoming mail scanned for malicious links, attachments and fake sign-in pages, with links checked again when they are clicked.
Junk folder fixes
We trace why your mail is being filtered, from missing records to a listed address or a website form sending as you, and correct it.
DKIM signing
Microsoft 365 and your other sending services set to sign outgoing mail with your domain, so receivers can verify it.
Report-a-scam button
A simple way for staff to send a suspicious email to us for checking, so problems get reported rather than quietly deleted.
Impersonation protection
Rules that flag mail pretending to come from your directors, your domain or lookalike domains with a letter swapped.
External sender warnings
A clear banner on mail from outside the company, so a message using the boss's name from a free email account stands out.
Is it right for your Queenstown office?
Email security is worth a look if:
- Clients tell you your invoices or quotes end up in junk
- Someone received a fake invoice that appeared to come from your address
- Staff are getting convincing fake Microsoft sign-in emails
- You don't know whether your domain has SPF, DKIM or DMARC
- A large client or bank has asked you to set up DMARC
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Email security & deliverability in Queenstown: questions
Staff turnover is high in Queenstown. How do we keep access under control?
Use individual accounts, a standard onboarding and offboarding checklist and managed devices that can be reset between staff. We run that process for you so leavers lose access promptly.
Can guest Wi-Fi be separated from our booking systems?
Yes. A business firewall keeps guest Wi-Fi on its own network with internet access only, so guests never reach booking or payment devices. We can configure it remotely.
What does it cost?
Email security is included from the Managed plan at $119 per user per month plus GST. A one-off domain records and deliverability fix outside a plan is quoted in writing first.
Isn't Microsoft 365's built-in filtering enough?
It catches a lot, but the default settings are not as strict as they could be. We review and tighten them, and on the Managed and Complete plans add extra email security and phishing filtering.
Why does our email go to junk?
Common causes are a missing or broken SPF record, no DKIM signing, a website or app sending as your domain without permission, or a shared sending address with a poor reputation. We check each one and fix the cause.
What are SPF, DKIM and DMARC in plain English?
SPF is a list of who can send email for your domain. DKIM is a digital signature on each message. DMARC ties them together and tells receiving servers whether to accept, quarantine or reject mail that fails, and sends you reports about it.
More IT services in Queenstown
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- IT strategy & consulting
- Co-managed IT
- Security awareness training