Internet & phones in Avondale
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Avondale. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Avondale businesses
Avondale's Rosebank Road peninsula is a long-established industrial area with food producers, manufacturers, engineering firms and importers, while the town centre on Great North Road has retail, services and family businesses. Many companies here have grown over decades on the same site.
Long-held industrial sites tend to have IT that grew in layers: phone cabling reused for data, switches in a dusty factory cabinet and production computers running old Windows versions because a machine depends on them. Sorting that out means documenting what exists, isolating old systems from the internet and planning upgrades without stopping production.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Technicians attend Rosebank Road and town centre sites for networks, cabling and computers, and we fix most issues remotely. Changes near production equipment are planned with your team and quoted first.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Avondale office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Avondale: questions
We have an old PC that runs a factory machine. Can it stay?
Often it has to, because the machine software needs it. We isolate it on its own network so it cannot reach the internet or the office systems, back up what we can and plan a replacement when the vendor supports one.
Our factory cabling is a mess. Where do we start?
With a survey: we trace, test and label what is there, find what is unsafe or failing and propose a tidy structure in priority order. Any recabling is quoted in writing before work starts.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
More IT services in Avondale
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training