Internet & phones in New Lynn
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover New Lynn. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for New Lynn businesses
New Lynn has become a dense town centre built around its transport interchange and shopping mall, with new apartment and mixed-use buildings, medical and allied health practices, education providers and offices, while older light industrial streets nearby hold manufacturers and trade businesses.
Businesses moving into new mixed-use buildings get modern fibre but often a small comms cupboard shared with building systems, so equipment needs to be compact and well ventilated. Health and education providers also handle personal information about patients and students, which calls for individual accounts, careful permissions and devices that can be wiped if lost.
If you already use Microsoft 365, your phone system can live inside Teams, so calls, chat and meetings are in one place. If you'd rather keep desk phones and a reception console, we set up a hosted system that does that well.
Our technicians attend New Lynn offices and practices for setups, networks and hardware, and help remotely with everyday problems. Moves into new premises are planned and quoted in writing.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Is it right for your New Lynn office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in New Lynn: questions
Our new tenancy has a tiny comms cupboard. Will our equipment fit?
Usually, with compact equipment chosen for the space and a small wall cabinet. We check heat and power availability for low-voltage gear and recommend a layout before anything is ordered.
How should a tutoring or training provider protect student information?
Give staff individual accounts with multi-factor sign-in, keep student records in a secure system rather than spreadsheets on laptops, and back everything up. We set that up and keep it maintained.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
More IT services in New Lynn
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training