Managed IT in New Lynn
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover New Lynn. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for New Lynn businesses
New Lynn has become a dense town centre built around its transport interchange and shopping mall, with new apartment and mixed-use buildings, medical and allied health practices, education providers and offices, while older light industrial streets nearby hold manufacturers and trade businesses.
Businesses moving into new mixed-use buildings get modern fibre but often a small comms cupboard shared with building systems, so equipment needs to be compact and well ventilated. Health and education providers also handle personal information about patients and students, which calls for individual accounts, careful permissions and devices that can be wiped if lost.
Most offices with five to fifty staff don't have an IT person. Someone with a bit of know-how ends up resetting passwords, chasing the internet provider and wondering whether the backups actually ran. That works until the day it doesn't: a laptop gets ransomware, the shared drive fills up, or a new starter sits for two days without a login.
Our technicians attend New Lynn offices and practices for setups, networks and hardware, and help remotely with everyday problems. Moves into new premises are planned and quoted in writing.
What's included
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Network and Wi-Fi
Firewall, switches and wireless monitored, so a failing device is replaced before it takes the office offline.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Is it right for your New Lynn office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in New Lynn: questions
Our new tenancy has a tiny comms cupboard. Will our equipment fit?
Usually, with compact equipment chosen for the space and a small wall cabinet. We check heat and power availability for low-voltage gear and recommend a layout before anything is ordered.
How should a tutoring or training provider protect student information?
Give staff individual accounts with multi-factor sign-in, keep student records in a secure system rather than spreadsheets on laptops, and back everything up. We set that up and keep it maintained.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
Is there a contract or lock-in?
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
More IT services in New Lynn
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training