Managed IT in Henderson
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Henderson. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Henderson businesses
Henderson is West Auckland's main centre, with council and government service offices, a large shopping centre, professional practices, medical centres and light industrial areas around Lincoln Road and the town's edges. Wineries and horticulture still operate in the Henderson Valley foothills.
Henderson businesses run the full range, from accountants in small office blocks to trade firms with a yard and workshop. Lincoln Road commercial premises often need a tidy-up of years of added cabling, while businesses toward the valley can find that fibre stops short of rural properties and a wireless or satellite connection is the practical option.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Technicians come to Henderson offices, workshops and rural sites for setups, networks and connectivity, with most daily help delivered remotely. Projects are quoted in writing first.
What's included
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Backups that are checked
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Is it right for your Henderson office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Henderson: questions
Our rural property has no fibre. What are our options?
Depending on location, fixed wireless, a mobile broadband router with an external antenna or a satellite service such as Starlink can work well. We check what is available at your address and quote the installation.
Can you tidy up years of extra cabling in our office?
Yes. We trace and label what is there, remove dead cables, organise the cabinet and document it. A tidy setup makes faults quicker to find and future changes cheaper, and the job is quoted first.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
More IT services in Henderson
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training