Co-managed IT in East Tāmaki
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover East Tāmaki. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for East Tāmaki businesses
East Tamaki is one of New Zealand's largest industrial and business areas, stretching along Springs Road, Ti Rakau Drive and Harris Road, with manufacturers, importers, distributors, engineering firms, printers and trade wholesalers. Most premises combine an office at the front with a warehouse or factory behind.
Office-and-warehouse buildings here need networks that serve two very different spaces: cabled desks and meeting rooms up front, and Wi-Fi strong enough to reach handheld scanners between tall racking out the back. Many sites also run CCTV, access control and production machines that should sit on their own network segments, and dispatch stops if the internet drops, so a failover connection earns its keep.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
East Tamaki is close to home for our Auckland technicians, who visit for warehouse Wi-Fi, cabling, CCTV and office computers. Everyday issues are fixed remotely, and site work is planned around shifts and dispatch.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Is it right for your East Tāmaki office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in East Tāmaki: questions
Can you design Wi-Fi for a warehouse in East Tamaki?
Yes. We survey the building with the racking and stock in place, then position access points for the aisles and loading areas where scanners are used. The design and installation are quoted in writing before we start.
Should our CCTV and production machines be on the office network?
No. We separate cameras, machines and office computers into their own segments behind a managed firewall, so a vulnerable device cannot be used to reach your accounts or files.
Can we use you just for projects?
Yes. Some businesses use us only for project work and leave cover, billed at the hourly rate or quoted in writing first, with no monthly plan.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in East Tāmaki
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training