Co-managed IT in Highbrook
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Highbrook. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Highbrook businesses
Highbrook Business Park is a master-planned estate beside the Tamaki River with direct motorway access, home to national distribution centres, corporate head offices, logistics operators and manufacturers in large modern buildings. Many tenants run bigger teams and multiple sites around the country.
Buildings at Highbrook typically have good fibre and structured cabling, so the work is about scale and consistency: managing many devices, linking the Auckland site securely with branches elsewhere, high-density Wi-Fi in large warehouses and meeting rooms that work for national video calls. Security reporting and documented processes are often expected by head office or insurers.
Co-managed IT splits the work in a way that suits you. Your person keeps the parts they are best at, usually the day-to-day relationships, business systems and local knowledge. We provide what is expensive or impractical for one person: monitoring and management tools, security and backup oversight, a help desk for overflow, and specialists for networks, servers and cloud projects. The mix can change as your business grows or your IT person's role shifts.
Our technicians attend Highbrook sites for rollouts, network and Wi-Fi projects, and provide remote support to staff wherever they are. Regional branches are supported remotely with planned visits by arrangement.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Is it right for your Highbrook office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Highbrook: questions
We have an Auckland site and branches around NZ. Can you support all of them?
Yes. Auckland and Hamilton sites get onsite technicians, and other branches are supported remotely with planned visits for project work. Every site gets the same setup and security standards.
Can you roll out new laptops to a large team without disrupting work?
We prepare and configure devices in advance, then swap them in batches with each person's files and settings ready. The rollout plan and price are agreed in writing first.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Can we use you just for projects?
Yes. Some businesses use us only for project work and leave cover, billed at the hourly rate or quoted in writing first, with no monthly plan.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in Highbrook
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training