Internet & phones in Highbrook
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Highbrook. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Highbrook businesses
Highbrook Business Park is a master-planned estate beside the Tamaki River with direct motorway access, home to national distribution centres, corporate head offices, logistics operators and manufacturers in large modern buildings. Many tenants run bigger teams and multiple sites around the country.
Buildings at Highbrook typically have good fibre and structured cabling, so the work is about scale and consistency: managing many devices, linking the Auckland site securely with branches elsewhere, high-density Wi-Fi in large warehouses and meeting rooms that work for national video calls. Security reporting and documented processes are often expected by head office or insurers.
We help you choose the right fibre plan for your building, add a backup connection that takes over automatically if the fibre fails, and move your numbers to a cloud phone system. Staff can answer calls on desk phones, a laptop or their mobile, from the office or home.
Our technicians attend Highbrook sites for rollouts, network and Wi-Fi projects, and provide remote support to staff wherever they are. Regional branches are supported remotely with planned visits by arrangement.
What's included
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Is it right for your Highbrook office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Highbrook: questions
We have an Auckland site and branches around NZ. Can you support all of them?
Yes. Auckland and Hamilton sites get onsite technicians, and other branches are supported remotely with planned visits for project work. Every site gets the same setup and security standards.
Can you roll out new laptops to a large team without disrupting work?
We prepare and configure devices in advance, then swap them in batches with each person's files and settings ready. The rollout plan and price are agreed in writing first.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
More IT services in Highbrook
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training