Internet & phones in Pakuranga
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Pakuranga. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Pakuranga businesses
Pakuranga has a long-established town centre and plaza, office buildings along Pakuranga Road and Ti Rakau Drive, medical and allied health practices, education providers and service businesses. The Eastern Busway works have changed roads and access around the town centre in recent years.
Offices in older Pakuranga buildings often have phone-grade cabling, a mix of equipment from several past suppliers and nobody sure who holds the admin passwords. Taking stock of accounts, licences and equipment, then replacing the weakest links, is usually where improvement starts.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
We send technicians to Pakuranga offices and practices for audits, setups and fixes, and help staff remotely the rest of the time. Visits are planned around roadworks and parking where needed.
What's included
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Is it right for your Pakuranga office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Pakuranga: questions
We don't know who has our admin passwords. What do we do?
We help you recover control of your domain, Microsoft 365, firewall and other key accounts, then store the admin details securely in the business's name. It is a common first job when taking over an office's IT.
Can you do an IT health check before we commit to a plan?
Yes. An IT health check reviews your devices, network, security and backups and gives you a prioritised list of issues. There's no obligation to move onto a plan afterwards.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
More IT services in Pakuranga
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training