Internet & phones in Howick
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Howick. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Howick businesses
Howick is one of Auckland's older settlements, with a village centre on Picton Street hosting boutique retail, cafes, real estate, legal and accounting practices, medical rooms and financial advisers. Many professional firms here are owner-run and serve long-standing local clients.
Small professional offices in the village often run on a few computers, an ageing multifunction printer and an internet connection with no backup. Upgrading these firms usually means retiring old equipment, putting files and email into secure Microsoft 365 storage and making sure scanning and printing work cleanly for every staff member.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Our technicians visit Howick practices for upgrades, printers, networks and faults, with daily support handled remotely. We schedule visits outside busy client times where we can.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Howick office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Howick: questions
Our scanner only saves to one computer. Can that be fixed?
Usually. We set the printer up to scan to email, a shared folder or SharePoint so anyone can scan and find their documents, and we check it works from every desk.
Is it worth replacing a five-year-old office computer?
Often yes, especially if it can't run a supported version of Windows or slows the person using it. We look at the age, condition and warranty and recommend replacing or keeping it, with any hardware quoted in writing.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
More IT services in Howick
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training