Internet & phones in Botany
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Botany. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Botany businesses
Botany is centred on a large town centre at the corner of Ti Rakau Drive and Te Irirangi Drive, with retail, medical and dental clinics, immigration and education advisers, accountants and real estate offices in the surrounding commercial buildings. Many businesses serve the diverse communities of East Auckland.
Practices here often work in more than one language and use specialist software alongside Microsoft 365, so devices need the right language and keyboard settings and staff need clear help when things go wrong. Advisers who handle passports, visa files and financial records must keep that information private, with encrypted devices and secure document storage.
We help you choose the right fibre plan for your building, add a backup connection that takes over automatically if the fibre fails, and move your numbers to a cloud phone system. Staff can answer calls on desk phones, a laptop or their mobile, from the office or home.
Technicians come to Botany offices and clinics for setups, networks and hardware, and we fix most requests remotely. Onsite visits are booked around client appointments.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Botany office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Botany: questions
Can you set up computers for staff who work in more than one language?
Yes. Windows and Microsoft 365 support many languages and keyboard layouts, and we set each person's device up the way they work while keeping security and updates consistent.
We handle immigration documents for clients. How should we store them?
In secure cloud storage with permissions set by role, not in email attachments or on desktops. Add multi-factor sign-in and a tested backup, and lost laptops stop being a privacy risk.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
More IT services in Botany
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training