Email security & deliverability in Botany
Email is where most attacks start and where most business is still done. We filter out the phishing and fake invoices before staff see them, lock down your domain so nobody else can send as you, and fix the settings that send your own mail to clients' junk folders.
Onsite technicians cover Botany. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Email security & deliverability for Botany businesses
Botany is centred on a large town centre at the corner of Ti Rakau Drive and Te Irirangi Drive, with retail, medical and dental clinics, immigration and education advisers, accountants and real estate offices in the surrounding commercial buildings. Many businesses serve the diverse communities of East Auckland.
Practices here often work in more than one language and use specialist software alongside Microsoft 365, so devices need the right language and keyboard settings and staff need clear help when things go wrong. Advisers who handle passports, visa files and financial records must keep that information private, with encrypted devices and secure document storage.
Two email problems come up again and again. The first is incoming: a convincing message that looks like it came from a supplier, a courier or the managing director lands in someone's inbox and asks them to sign in, open a file or change bank details. The second is outgoing: your quotes and invoices go to clients' junk folders, or a criminal sends mail that appears to come from your own address.
Technicians come to Botany offices and clinics for setups, networks and hardware, and we fix most requests remotely. Onsite visits are booked around client appointments.
What's included
Phishing and malware filtering
Incoming mail scanned for malicious links, attachments and fake sign-in pages, with links checked again when they are clicked.
SPF records
One correct SPF record listing every service that legitimately sends for you, kept within the lookup limits that break many records.
DMARC rollout
A reporting-only policy first, then a gradual move to quarantine and reject once reports show all your genuine mail passes.
Report-a-scam button
A simple way for staff to send a suspicious email to us for checking, so problems get reported rather than quietly deleted.
Impersonation protection
Rules that flag mail pretending to come from your directors, your domain or lookalike domains with a letter swapped.
DKIM signing
Microsoft 365 and your other sending services set to sign outgoing mail with your domain, so receivers can verify it.
Is it right for your Botany office?
Email security is worth a look if:
- Clients tell you your invoices or quotes end up in junk
- Someone received a fake invoice that appeared to come from your address
- Staff are getting convincing fake Microsoft sign-in emails
- You don't know whether your domain has SPF, DKIM or DMARC
- A large client or bank has asked you to set up DMARC
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Email security & deliverability in Botany: questions
Can you set up computers for staff who work in more than one language?
Yes. Windows and Microsoft 365 support many languages and keyboard layouts, and we set each person's device up the way they work while keeping security and updates consistent.
We handle immigration documents for clients. How should we store them?
In secure cloud storage with permissions set by role, not in email attachments or on desktops. Add multi-factor sign-in and a tested backup, and lost laptops stop being a privacy risk.
Why does our email go to junk?
Common causes are a missing or broken SPF record, no DKIM signing, a website or app sending as your domain without permission, or a shared sending address with a poor reputation. We check each one and fix the cause.
How long does it take to set up?
Filtering and records are usually set in a day or two. Moving DMARC to full enforcement normally takes a few weeks of watching reports, so nothing legitimate is caught.
Will turning on DMARC stop our own emails?
It can if it is rushed. That is why we start in reporting mode, find every service sending as you and only tighten the policy when the reports show your genuine mail passing.
What are SPF, DKIM and DMARC in plain English?
SPF is a list of who can send email for your domain. DKIM is a digital signature on each message. DMARC ties them together and tells receiving servers whether to accept, quarantine or reject mail that fails, and sends you reports about it.
More IT services in Botany
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training