Internet & phones in Panmure
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Panmure. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Panmure businesses
Panmure sits on the Tamaki River with a town centre, a busy train and bus interchange, local retail and services, and light industrial streets that blend into the Mt Wellington business area. Trade suppliers, workshops, community services and small offices make up much of the business base.
Small workshops and trade firms here often run quoting, invoicing and job software on a couple of computers in the office and phones out on jobs, so mobile device security matters as much as the desktop. Office connections can be basic, and a better router and Wi-Fi often fixes daily frustrations.
We help you choose the right fibre plan for your building, add a backup connection that takes over automatically if the fibre fails, and move your numbers to a cloud phone system. Staff can answer calls on desk phones, a laptop or their mobile, from the office or home.
Technicians attend Panmure offices and workshops for computers, Wi-Fi and networks, and support most requests remotely. Work is quoted in writing before it starts.
What's included
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Panmure office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Panmure: questions
Our staff use phones for job software. Do those need managing?
Yes. Business phones and tablets can be managed so they have a passcode, stay updated and can be wiped if lost, while staff keep their personal apps separate. We set that up with Microsoft tools where possible.
Our office Wi-Fi drops several times a day. What causes that?
Common causes are an overloaded consumer router, interference or a failing line. We check the connection and equipment, then fix or replace what is at fault, with any hardware quoted first.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
More IT services in Panmure
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training