Backup & disaster recovery in Glen Innes
A backup is only worth something on the day you need it back. We set up copies of your Microsoft 365, servers and shared files, keep at least one where ransomware can't touch it, check every job and prove it works with regular test restores.
Onsite technicians cover Glen Innes. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Backup & disaster recovery for Glen Innes businesses
Glen Innes has a town centre on Line Road and Apirana Avenue with retail, food businesses, community and social service providers, and sits within the wider Tamaki regeneration area where new housing and mixed-use buildings are going up. Many local organisations are small, community-focused teams.
Social service and community providers here hold sensitive personal information, yet often run on tight budgets with second-hand devices and generic email accounts. Clear user accounts, encrypted laptops for staff who visit clients, secure Microsoft 365 and dependable backups give them protection without big spending.
Every job reports to us. Failed or skipped backups are followed up the next working day, not discovered at the worst possible moment. Each quarter we restore something real, such as a folder, a mailbox or a whole server, time how long it takes and write the result into your recovery plan, so you know what a bad day would actually look like. If a test turns up a problem, such as a missing folder or a restore that takes far too long, we fix the setup and test it again.
We send technicians to Glen Innes offices for setups and network fixes, with remote support for daily issues. Plans can start small and grow as an organisation does.
What's included
Microsoft 365 backup
Exchange mailboxes, OneDrive, SharePoint and Teams files copied outside Microsoft's own retention, with point-in-time restores of single items or whole accounts.
Copies ransomware can't reach
An offsite, versioned copy protected by separate credentials and deletion locks, so encrypting your network does not take the backups with it.
Server and NAS backup
Image-level backups of onsite servers and file shares, so a failed machine can be rebuilt on new hardware or started in the cloud while it is replaced.
Recovery help
When something is lost or encrypted we do the restore, check the data is complete and help you work out how it happened.
Daily checks
Every backup job is checked each working day. Failures, warnings and jobs that silently stopped are investigated and fixed, with the cause noted.
Written recovery plan
Who to contact, what gets restored first, where the copies live and how long each step takes, kept short enough to use in a crisis.
Is it right for your Glen Innes office?
Talk to us about backup if any of these sound familiar:
- Your backup is a USB drive someone is meant to swap each week
- You use Microsoft 365 and have never set up a separate backup for it
- Your accounting or practice software sits on one server in a cupboard
- You can't say when a restore was last tested
- Your insurer asks whether backups are offline or immutable
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Backup & disaster recovery in Glen Innes: questions
Our staff visit clients with laptops. How do we keep that information safe?
Laptops should be encrypted, protected by multi-factor sign-in and managed so they can be locked and wiped if lost. Files stay in Microsoft 365 rather than on the device, so a lost laptop is a hardware cost, not a privacy breach.
Can you help a not-for-profit with Microsoft 365?
Yes. We set up and manage Microsoft 365 for charities and community groups, including checking whether your organisation is eligible for Microsoft's non-profit licensing, which we confirm with you rather than assume.
We already have a NAS. Is that enough?
A NAS is a good local copy for quick restores, but it sits on the same network and often uses the same passwords. It needs an offsite copy with separate credentials to survive ransomware, theft or a fire.
Where is our data stored?
Backup copies are kept in data centres we name in your recovery plan, with Australian or New Zealand locations available. We tell you where the copies are before anything is set up.
Doesn't Microsoft back up our 365 data?
Microsoft keeps the service running and holds deleted items for a short period. It does not keep long-term, independent copies you control. A separate 365 backup covers accidental deletion, departed staff, account takeover and retention gaps.
How much does backup cost?
Microsoft 365 backup is included in the Managed and Complete plans. Server, NAS and large data backups depend on how much data you hold and how quickly you need it back, so we quote them in writing first.
More IT services in Glen Innes
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training