Co-managed IT in New Plymouth
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
New Plymouth is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Co-managed IT for New Plymouth businesses
New Plymouth is Taranaki's main city, with an economy shaped by the energy sector, engineering and fabrication, dairy farming, the port and a growing professional and tourism base in the central city.
Engineering and energy service firms here handle large drawing files, safety records and client data, often with staff working on sites around the region. Secure remote access, managed laptops and dependable backups are the core needs, along with Wi-Fi for workshops and yards. Firms working in the energy sector are also commonly asked by clients to show their security controls before contracts are signed.
An in-house IT person in a growing business carries a lot. They handle password resets and printer jams in the morning, a firewall upgrade in the afternoon and a Microsoft 365 licensing question at night. They are expected to know everything, they rarely get a proper holiday and if they leave, much of what they know leaves with them. It is a hard job to do alone, and most businesses only realise it when that person resigns.
We support New Plymouth businesses remotely for help desk, devices, security and Microsoft 365. Onsite visits are reserved for planned projects by arrangement and quoted in writing. Workshop Wi-Fi or cabling can be designed remotely for a local installer.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Is it right for your New Plymouth office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in New Plymouth: questions
Our engineers work at client sites. How do they get to large files?
With files in SharePoint or a suitable cloud store, synced to managed laptops, engineers can open drawings on site and changes sync back. We set that up to suit file sizes and connections.
Can you manage our workshop network remotely?
Yes. Business firewalls, switches and access points can be monitored and configured remotely. Physical changes are done by a local installer or on a planned visit.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
What if our IT person leaves?
Because the documentation and tools are shared, we can keep things running while you recruit, or move you onto a fully managed plan if you decide not to replace the role.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in New Plymouth
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- Email security & deliverability
- IT strategy & consulting
- Security awareness training