Managed IT in New Plymouth
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
New Plymouth is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Managed IT for New Plymouth businesses
New Plymouth is Taranaki's main city, with an economy shaped by the energy sector, engineering and fabrication, dairy farming, the port and a growing professional and tourism base in the central city.
Engineering and energy service firms here handle large drawing files, safety records and client data, often with staff working on sites around the region. Secure remote access, managed laptops and dependable backups are the core needs, along with Wi-Fi for workshops and yards. Firms working in the energy sector are also commonly asked by clients to show their security controls before contracts are signed.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
We support New Plymouth businesses remotely for help desk, devices, security and Microsoft 365. Onsite visits are reserved for planned projects by arrangement and quoted in writing. Workshop Wi-Fi or cabling can be designed remotely for a local installer.
What's included
Network and Wi-Fi
Firewall, switches and wireless monitored, so a failing device is replaced before it takes the office offline.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Backups that are checked
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Is it right for your New Plymouth office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in New Plymouth: questions
Our engineers work at client sites. How do they get to large files?
With files in SharePoint or a suitable cloud store, synced to managed laptops, engineers can open drawings on site and changes sync back. We set that up to suit file sizes and connections.
Can you manage our workshop network remotely?
Yes. Business firewalls, switches and access points can be monitored and configured remotely. Physical changes are done by a local installer or on a planned visit.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
More IT services in New Plymouth
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- Email security & deliverability
- IT strategy & consulting
- Co-managed IT
- Security awareness training