Managed IT in Palmerston North
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Palmerston North is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Managed IT for Palmerston North businesses
Palmerston North is a centre for agricultural science, education and defence, with Massey University, research organisations and the Linton base nearby, and it has become a major distribution hub thanks to its road and rail links. Professional services and health also employ many people.
Large distribution centres here need warehouse Wi-Fi, scanners and resilient connectivity, while research and professional firms need secure collaboration with partners. Plenty of smaller offices simply need dependable support without a local IT person on the payroll. Firms linked to the defence and research sectors may also be asked to show how devices and accounts are secured before they win the work.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
We support Palmerston North businesses remotely for day-to-day IT, security and Microsoft 365. Onsite work is limited to planned projects by arrangement, quoted in writing first.
What's included
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Backups that are checked
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Is it right for your Palmerston North office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Palmerston North: questions
Can you support a distribution business in Palmerston North?
We manage computers, accounts, security and the network remotely, and can design warehouse Wi-Fi for a local installer to fit, or install it as a planned visit by arrangement.
How do remote support sessions work?
Staff log a request, a technician connects securely to their computer with permission and fixes the issue while they watch. Most problems are solved that way without a visit.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
Is there a contract or lock-in?
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
More IT services in Palmerston North
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- Email security & deliverability
- IT strategy & consulting
- Co-managed IT
- Security awareness training