Managed IT in Wellington
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Wellington is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Managed IT for Wellington businesses
Wellington's compact central city is dominated by government agencies, policy consultancies, law firms, professional bodies, membership organisations and technology companies, with creative and film businesses in the suburbs. Office space ranges from modern towers on Lambton Quay to older buildings that have been strengthened.
Seismic risk shapes office decisions here: businesses move when buildings are reassessed, so IT that lives in the cloud with managed laptops lets a team relocate quickly. Firms working with government often face security questionnaires and expectations about multi-factor sign-in, patching and data location.
Managed IT replaces that with a team whose job is to keep your systems running. We learn your setup once and write it down. We watch your computers, network and Microsoft 365 for problems, apply updates, check the backups and fix issues before most people notice them. When someone needs help, they email or log a request and talk to a technician who already has your notes.
We support Wellington offices remotely for help desk, security, Microsoft 365 and device management. Onsite work in Wellington is limited to planned projects by arrangement, quoted in writing first.
What's included
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Is it right for your Wellington office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Wellington: questions
Can a Wellington office use Office IT without local technicians?
Yes, for most needs. Help desk, security, Microsoft 365, backups and laptop management all work remotely. For physical work such as cabling, we arrange planned visits or work with a local installer and coordinate it.
We may need to move if our building is reassessed. How do we prepare?
Keep files in Microsoft 365, use managed laptops and avoid relying on an onsite server. Then a move is mostly about connecting to the new internet, which we can plan remotely.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.