Managed IT in Nelson
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Nelson is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Managed IT for Nelson businesses
Nelson's economy rests on seafood, horticulture, forestry, wine and tourism, with a large fishing port, a compact city centre of professional firms and a strong community of creative and small technology businesses around Nelson and Richmond.
Seafood and forestry businesses run office, processing and port-side systems that must keep working through long shifts, while small professional firms in the city often have just a few staff and no internal IT. Reliable remote support and cloud-based systems suit both. Richmond and Stoke business areas mix workshops with offices, so Wi-Fi and network separation between the two often needs attention, and creative studios move large files that need good cloud storage.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Nelson businesses are supported remotely for help desk, security, backups and Microsoft 365, with onsite work only for planned projects by arrangement, quoted in writing.
What's included
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Backups that are checked
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Is it right for your Nelson office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Nelson: questions
Is remote IT support practical for a Nelson business?
Yes. Most IT work, from fixing a laptop to securing Microsoft 365, is done remotely. We arrange physical work through planned visits or a local installer.
We have only four staff. Is managed IT worth it?
For many small teams it is, because it covers security, backups and support for a predictable monthly cost. Pay as you go remote help is the alternative if you only need occasional assistance.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.