IT support in Wellington
Not ready for a monthly plan? Call us in when something breaks or needs setting up. Remote help is $109 an hour and onsite visits are $159 an hour, plus GST, and we tell you the likely cost before we start.
Wellington is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
IT support for Wellington businesses
Wellington's compact central city is dominated by government agencies, policy consultancies, law firms, professional bodies, membership organisations and technology companies, with creative and film businesses in the suburbs. Office space ranges from modern towers on Lambton Quay to older buildings that have been strengthened.
Seismic risk shapes office decisions here: businesses move when buildings are reassessed, so IT that lives in the cloud with managed laptops lets a team relocate quickly. Firms working with government often face security questionnaires and expectations about multi-factor sign-in, patching and data location.
Some offices only need IT help a few times a year: a new laptop to set up, a printer that won't scan to email, a staff member locked out of Microsoft 365. Paying a monthly fee for that makes little sense. Pay-as-you-go support gives you a qualified technician for exactly the time the job takes.
We support Wellington offices remotely for help desk, security, Microsoft 365 and device management. Onsite work in Wellington is limited to planned projects by arrangement, quoted in writing first.
What's included
Printers and scanners
Scan to email and folder, drivers, network printing and multifunction setup.
Email and Microsoft 365
Outlook errors, missing mail, shared mailboxes, password resets, Teams and OneDrive sync problems.
Computer problems
Slow PCs and laptops, crashes, blue screens, updates that won't install and software that won't open.
Viruses and scams
Infected computers cleaned, compromised accounts locked down and the cause found.
Networks and internet
Wi-Fi drop-outs, slow connections, router and firewall settings, new network points.
New equipment
Laptops and desktops set up, data moved across and old devices wiped and recycled.
Is it right for your Wellington office?
Pay-as-you-go support is a good fit when:
- You have a small team and IT problems are occasional
- You want help with a specific job or project
- You'd like to try us before choosing a monthly plan
- Your main provider is too slow, or you need a second opinion
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
IT support in Wellington: questions
Can a Wellington office use Office IT without local technicians?
Yes, for most needs. Help desk, security, Microsoft 365, backups and laptop management all work remotely. For physical work such as cabling, we arrange planned visits or work with a local installer and coordinate it.
We may need to move if our building is reassessed. How do we prepare?
Keep files in Microsoft 365, use managed laptops and avoid relying on an onsite server. Then a move is mostly about connecting to the new internet, which we can plan remotely.
How soon can you help?
Remote sessions can often start the same business day. Onsite visits are booked at the first time that suits you and a technician is free.
Is there a call-out fee?
Onsite visits within Auckland and Hamilton are charged at the hourly rate only. We tell you the likely time before we start.
How is time charged?
Remote support is $109 an hour plus GST and onsite support is $159 an hour plus GST in our service area. After the first hour onsite, time is billed in 15-minute blocks.
What do I need to give you?
Tell us what is going wrong, who is affected and since when. Screenshots or a photo of an error message help a lot.