Managed IT in Te Rapa
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Te Rapa. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Te Rapa businesses
Te Rapa is Hamilton's main industrial and large-format retail area, stretching along Te Rapa Road to the Waikato Expressway, with dairy processing, distribution centres, trade suppliers, vehicle dealers, engineering firms and the large shopping centre at The Base.
Sites here often combine office, workshop and yard, so networks need to reach across large buildings and outdoor areas, carry CCTV and gate systems, and keep machines off the office network. Distribution and trade businesses rely on stock and freight systems that need dependable Wi-Fi and a backup internet connection.
Most offices with five to fifty staff don't have an IT person. Someone with a bit of know-how ends up resetting passwords, chasing the internet provider and wondering whether the backups actually ran. That works until the day it doesn't: a laptop gets ransomware, the shared drive fills up, or a new starter sits for two days without a login.
Technicians from our Hamilton team visit Te Rapa sites for warehouse Wi-Fi, cabling, CCTV and office IT, and handle most requests remotely. Site work is planned around operations.
What's included
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Is it right for your Te Rapa office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Te Rapa: questions
Can you install CCTV at our Te Rapa yard?
Yes. We design and install business CCTV as low-voltage work, with cameras on their own network segment and secure remote viewing. We price each camera system in writing once we have walked the site.
How do we keep the warehouse running if the internet fails?
A second connection, usually mobile broadband, can take over automatically through a business firewall. We test the signal at your site before recommending equipment.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
More IT services in Te Rapa
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training