Co-managed IT in Dunedin
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Dunedin is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Co-managed IT for Dunedin businesses
Dunedin's economy is built around the university, health, education and research, with professional firms, engineering, software companies and the port at Port Chalmers, much of it in a central city full of heritage stone buildings.
Old stone and brick buildings block Wi-Fi and complicate cabling, and many businesses here are small teams that work closely with the university and hospital sectors, where data handling expectations are high. Cloud-based files and managed laptops reduce dependence on the building. Student intakes and short contracts also mean frequent account changes for firms that hire from the university, so leavers need removing promptly.
An in-house IT person in a growing business carries a lot. They handle password resets and printer jams in the morning, a firewall upgrade in the afternoon and a Microsoft 365 licensing question at night. They are expected to know everything, they rarely get a proper holiday and if they leave, much of what they know leaves with them. It is a hard job to do alone, and most businesses only realise it when that person resigns.
We support Dunedin businesses remotely for help desk, security, backups and Microsoft 365. Onsite work happens only as planned projects, arranged and quoted in writing. Equipment can be configured remotely once fitted.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Is it right for your Dunedin office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Dunedin: questions
Can you help with Wi-Fi in a Dunedin heritage building remotely?
We can plan and specify the equipment remotely, configure it and manage it afterwards. Installation can be done by your local installer under our design, or as a planned visit by arrangement.
Do you work with research or university partners' security requirements?
We help you put the common controls in place, such as multi-factor sign-in, encryption and patching, and document them so you can answer partner security questionnaires accurately.
Can we use you just for projects?
Yes. Some businesses use us only for project work and leave cover, billed at the hourly rate or quoted in writing first, with no monthly plan.
What if our IT person leaves?
Because the documentation and tools are shared, we can keep things running while you recruit, or move you onto a fully managed plan if you decide not to replace the role.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in Dunedin
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- Email security & deliverability
- IT strategy & consulting
- Security awareness training