Co-managed IT in Frankton
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Frankton. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Frankton businesses
Frankton, just west of Hamilton's centre, grew around the railway junction and still mixes light industry, trade suppliers, workshops and transport businesses with a local shopping strip, health providers near the hospital and small professional offices.
Older industrial buildings here often have cabling added piecemeal over the decades, and offices attached to workshops cope with dust, vibration and equipment in unsuitable spots. Health-related businesses close to the hospital also need tight control over patient information on laptops and shared computers. Rail and road noise aside, the bigger daily risk is an unmanaged router shared by office and workshop alike.
Co-managed IT splits the work in a way that suits you. Your person keeps the parts they are best at, usually the day-to-day relationships, business systems and local knowledge. We provide what is expensive or impractical for one person: monitoring and management tools, security and backup oversight, a help desk for overflow, and specialists for networks, servers and cloud projects. The mix can change as your business grows or your IT person's role shifts.
Our Hamilton technicians come to Frankton offices and workshops for cabling, computers and networks, and support staff remotely for everyday issues. Any installation is priced in writing beforehand.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Is it right for your Frankton office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Frankton: questions
Can computers survive in a dusty workshop office?
With the right choices, yes. Sealed or compact computers, a closed comms cabinet and regular cleaning during maintenance visits extend their life. We recommend suitable gear and placement after looking at the space.
Do you support small offices near Waikato Hospital?
Yes. We support health and professional offices around the hospital precinct with onsite visits from Hamilton and remote help, including securing devices that hold patient information.
Can we use you just for projects?
Yes. Some businesses use us only for project work and leave cover, billed at the hourly rate or quoted in writing first, with no monthly plan.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
More IT services in Frankton
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training