Internet & phones in Manukau
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Manukau. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Manukau businesses
Manukau City Centre is South Auckland's main hub, with government and council offices, tertiary campuses, courts, a major shopping centre, professional firms, health providers and large commercial buildings, surrounded by business and industrial areas that link to Wiri and East Tamaki.
Organisations here range from law firms near the courts to health and social service providers with staff out in the community, so secure remote access, managed laptops and phones, and careful handling of personal information are everyday needs. Larger office buildings bring shared comms rooms and building access rules to plan around.
Phones and internet used to be separate from IT. Now the phones run over the internet and the internet runs through the firewall, so a problem in one is a problem in all three. Having one team responsible removes the finger-pointing.
Our technicians visit Manukau offices for setups, networks and meeting rooms, and support staff remotely wherever they are working. Projects are quoted in writing in advance.
What's included
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Is it right for your Manukau office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Manukau: questions
Our staff work in the community most of the day. How are they supported?
Their laptops and phones are managed and secured wherever they are, with files in Microsoft 365 rather than on the device. They log a request and a technician connects remotely, and office visits handle anything physical.
Can you help a law firm near the courts with secure document handling?
Yes. We set up document storage with role-based permissions, multi-factor sign-in, secure external sharing and backups that are tested, working alongside whichever practice management software you use.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
More IT services in Manukau
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training