Essentials
Security and support basics for small teams that mostly look after themselves.
$69per user / month
+ GST
IT support and managed IT in Rotorua
Outsourced IT for offices in Rotorua: help desk, security, Microsoft 365, networks and phones for one monthly price per person, delivered remotely.
Rotorua is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
From $69per user per month + GST, prices on the page
No lock-inmonth-to-month plans, 30 days' notice
Onsitetechnicians across Auckland and Hamilton
One teamfor IT, security, internet and phones
Business in Rotorua
Rotorua's economy combines tourism and hospitality, forestry and wood processing, forestry research, Maori-owned businesses and trusts, and the professional and health services of a regional city. Offices are concentrated in the central city grid around Tutanekai Street and Fenton Street, with industry on the city's edges.
IT for Rotorua offices
Geothermal gases in Rotorua corrode copper connections and electronics faster than in most places, so equipment placement, sealed cabinets and planned replacement cycles matter more here. Tourism businesses also depend on online bookings and payments, so reliable internet and a backup connection are important.
We support Rotorua businesses remotely for help desk, security, Microsoft 365 and backups. Onsite visits are for planned projects by arrangement, quoted in writing. We can specify suitable equipment remotely for a local installer to fit.
Whatever the size of your team, the starting point is the same: a free IT health check. A technician reviews your devices, accounts, backups, security and network and gives you a short written report with the risks ranked and a price to fix them.
Services in Rotorua
Choose one service or hand over all of your IT.
- Managed IT in RotoruaOne monthly price per person for support, security, updates and backups. Your outsourced IT team.
- IT support in RotoruaRemote and onsite help when you need it, billed by the hour. No plan, no contract.
- Cyber security in RotoruaPractical protection against scams, ransomware and account takeover, set up and kept current.
- Microsoft 365 in RotoruaLicences, email, Teams and SharePoint set up properly, moved across safely and managed for you.
- Backup & disaster recovery in RotoruaBackups of Microsoft 365, servers and key files, checked daily and test-restored, plus a written recovery plan.
- Email security & deliverability in RotoruaPhishing filtering, SPF, DKIM and DMARC set up so scams stay out and your own email stops landing in junk.
- IT strategy & consulting in RotoruaA virtual IT manager for your business: budgets, roadmaps, vendor management and straight answers for insurers.
- Co-managed IT in RotoruaSupport for your in-house IT person: our tools, security, backup and a team behind them for projects and leave cover.
- Security awareness training in RotoruaShort security lessons and safe practice phishing emails that teach staff to spot scams before they click.
Clear prices, no guesswork
Per user, per month, plus GST. Month to month. Pay as you go: remote $109 / hour.
Managed
Unlimited remote support and proactive care. The plan we recommend for most offices.
$119per user / month
+ GST
Complete
Everything managed, including onsite support and security hardening, for offices that want to hand IT over completely.
$169per user / month
+ GST
IT support in Rotorua: questions
Does geothermal air really affect computer equipment in Rotorua?
Yes. Hydrogen sulphide can corrode connectors and circuit boards over time. Keeping equipment in enclosed, filtered spaces and planning replacements earlier helps.
Our tourism bookings stop when the internet drops. What can we do?
Add a second connection that switches over automatically, and keep booking and payment devices on a stable business network. We can plan and configure it remotely.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
How quickly do you respond?
Requests are picked up during business hours in the order of urgency. Anything stopping work, such as no internet or a locked-out account, goes to the front of the queue.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.