Email security & deliverability in Rotorua
Email is where most attacks start and where most business is still done. We filter out the phishing and fake invoices before staff see them, lock down your domain so nobody else can send as you, and fix the settings that send your own mail to clients' junk folders.
Rotorua is supported remotely. Our technicians are based in Auckland and Hamilton, so onsite work here is planned project work, booked and quoted in advance.
Email security & deliverability for Rotorua businesses
Rotorua's economy combines tourism and hospitality, forestry and wood processing, forestry research, Maori-owned businesses and trusts, and the professional and health services of a regional city. Offices are concentrated in the central city grid around Tutanekai Street and Fenton Street, with industry on the city's edges.
Geothermal gases in Rotorua corrode copper connections and electronics faster than in most places, so equipment placement, sealed cabinets and planned replacement cycles matter more here. Tourism businesses also depend on online bookings and payments, so reliable internet and a backup connection are important.
Two email problems come up again and again. The first is incoming: a convincing message that looks like it came from a supplier, a courier or the managing director lands in someone's inbox and asks them to sign in, open a file or change bank details. The second is outgoing: your quotes and invoices go to clients' junk folders, or a criminal sends mail that appears to come from your own address.
We support Rotorua businesses remotely for help desk, security, Microsoft 365 and backups. Onsite visits are for planned projects by arrangement, quoted in writing. We can specify suitable equipment remotely for a local installer to fit.
What's included
Phishing and malware filtering
Incoming mail scanned for malicious links, attachments and fake sign-in pages, with links checked again when they are clicked.
DMARC rollout
A reporting-only policy first, then a gradual move to quarantine and reject once reports show all your genuine mail passes.
Impersonation protection
Rules that flag mail pretending to come from your directors, your domain or lookalike domains with a letter swapped.
External sender warnings
A clear banner on mail from outside the company, so a message using the boss's name from a free email account stands out.
SPF records
One correct SPF record listing every service that legitimately sends for you, kept within the lookup limits that break many records.
Report-a-scam button
A simple way for staff to send a suspicious email to us for checking, so problems get reported rather than quietly deleted.
Is it right for your Rotorua office?
Email security is worth a look if:
- Clients tell you your invoices or quotes end up in junk
- Someone received a fake invoice that appeared to come from your address
- Staff are getting convincing fake Microsoft sign-in emails
- You don't know whether your domain has SPF, DKIM or DMARC
- A large client or bank has asked you to set up DMARC
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Email security & deliverability in Rotorua: questions
Does geothermal air really affect computer equipment in Rotorua?
Yes. Hydrogen sulphide can corrode connectors and circuit boards over time. Keeping equipment in enclosed, filtered spaces and planning replacements earlier helps.
Our tourism bookings stop when the internet drops. What can we do?
Add a second connection that switches over automatically, and keep booking and payment devices on a stable business network. We can plan and configure it remotely.
What are SPF, DKIM and DMARC in plain English?
SPF is a list of who can send email for your domain. DKIM is a digital signature on each message. DMARC ties them together and tells receiving servers whether to accept, quarantine or reject mail that fails, and sends you reports about it.
How long does it take to set up?
Filtering and records are usually set in a day or two. Moving DMARC to full enforcement normally takes a few weeks of watching reports, so nothing legitimate is caught.
Will turning on DMARC stop our own emails?
It can if it is rushed. That is why we start in reporting mode, find every service sending as you and only tighten the policy when the reports show your genuine mail passing.
Isn't Microsoft 365's built-in filtering enough?
It catches a lot, but the default settings are not as strict as they could be. We review and tighten them, and on the Managed and Complete plans add extra email security and phishing filtering.
More IT services in Rotorua
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Backup & disaster recovery
- IT strategy & consulting
- Co-managed IT
- Security awareness training