Managed IT in Albany
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Albany. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Albany businesses
Albany is a large commercial hub with business parks off Oteha Valley Road and the Albany Expressway, a major retail centre, Massey University's Auckland campus and a growing mix of technology, engineering, health and distribution companies. Many firms moved here for newer buildings and motorway access.
Newer Albany buildings usually have good fibre and structured cabling, so the work tends to be about the layers on top: firewall management, Wi-Fi capacity for busy open-plan floors, meeting rooms, device management and security reporting that clients and insurers now ask for. Growing companies also need onboarding and offboarding that keeps up with hiring.
You pay a fixed amount per person each month, so the IT budget stops jumping around. Projects such as an office move or a new server are quoted separately, in writing, before anything starts.
Technicians come to Albany offices for rollouts, network and meeting room work, and support teams remotely for everyday issues. Larger projects are planned and quoted in writing.
What's included
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Backups that are checked
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Starters and leavers
Laptop ready, accounts made and access set on day one. Leavers locked out and their data kept.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Is it right for your Albany office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Albany: questions
Our cyber insurer wants to know what security we have. Can you help?
Yes. We put in place the controls insurers commonly ask about, such as multi-factor sign-in, endpoint protection, backups and patching, and document them so you can answer the questionnaire accurately. We don't claim controls you don't have.
We're hiring quickly. How do you handle new starters?
We set up a standard new starter process: accounts, licences, a configured laptop and access to the right files, ready on day one. Leavers are removed promptly the same way, so access never lingers.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
What if we already have an IT person?
We can work alongside them. Co-managed IT gives your person our tools, security and backup and a team to call on for projects and leave cover.
Is there a contract or lock-in?
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
Do you come on site?
Yes. Our technicians cover Auckland and Hamilton. The Complete plan includes unlimited onsite support; the other plans include onsite time or use the hourly rate.
More IT services in Albany
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training