Internet & phones in Albany
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Albany. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Albany businesses
Albany is a large commercial hub with business parks off Oteha Valley Road and the Albany Expressway, a major retail centre, Massey University's Auckland campus and a growing mix of technology, engineering, health and distribution companies. Many firms moved here for newer buildings and motorway access.
Newer Albany buildings usually have good fibre and structured cabling, so the work tends to be about the layers on top: firewall management, Wi-Fi capacity for busy open-plan floors, meeting rooms, device management and security reporting that clients and insurers now ask for. Growing companies also need onboarding and offboarding that keeps up with hiring.
We help you choose the right fibre plan for your building, add a backup connection that takes over automatically if the fibre fails, and move your numbers to a cloud phone system. Staff can answer calls on desk phones, a laptop or their mobile, from the office or home.
Technicians come to Albany offices for rollouts, network and meeting room work, and support teams remotely for everyday issues. Larger projects are planned and quoted in writing.
What's included
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Albany office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Albany: questions
Our cyber insurer wants to know what security we have. Can you help?
Yes. We put in place the controls insurers commonly ask about, such as multi-factor sign-in, endpoint protection, backups and patching, and document them so you can answer the questionnaire accurately. We don't claim controls you don't have.
We're hiring quickly. How do you handle new starters?
We set up a standard new starter process: accounts, licences, a configured laptop and access to the right files, ready on day one. Leavers are removed promptly the same way, so access never lingers.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
More IT services in Albany
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training