Internet & phones in Silverdale
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Silverdale. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Silverdale businesses
Silverdale has grown quickly beside State Highway 1 at the start of the Hibiscus Coast, with new business parks, trade suppliers, storage and logistics, a retail centre and medical services serving the Millwater and Orewa growth areas. Many buildings are recent and occupied by businesses that relocated north.
New commercial buildings usually come with fibre and a blank comms room, which is the ideal time to plan cabling, firewall, Wi-Fi and CCTV properly rather than adding them piecemeal. Businesses relocating here also need their internet ordered early, because a new connection can take a while to activate in a just-finished building.
If you already use Microsoft 365, your phone system can live inside Teams, so calls, chat and meetings are in one place. If you'd rather keep desk phones and a reception console, we set up a hosted system that does that well.
Our Auckland technicians travel to Silverdale for fit-outs, network installs and ongoing onsite work, with everyday support provided remotely. New premises setups are planned and quoted in writing.
What's included
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Silverdale office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Silverdale: questions
We're fitting out a new building in Silverdale. When should IT be involved?
Before the walls are lined. We can specify data points, the comms cabinet, Wi-Fi locations and CCTV positions so the cabling goes in once. Our design and installation are quoted in writing.
How early should we order internet for a new building?
As soon as you have an address and a move date. New connections can take several weeks, so we order early and arrange a temporary mobile connection if fibre is not ready in time.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
What happens to our phones if the internet goes down?
With a backup connection, calls keep working. Without one, calls can be diverted to mobiles automatically until the internet is back.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
More IT services in Silverdale
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training