Co-managed IT in Silverdale
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Silverdale. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Silverdale businesses
Silverdale has grown quickly beside State Highway 1 at the start of the Hibiscus Coast, with new business parks, trade suppliers, storage and logistics, a retail centre and medical services serving the Millwater and Orewa growth areas. Many buildings are recent and occupied by businesses that relocated north.
New commercial buildings usually come with fibre and a blank comms room, which is the ideal time to plan cabling, firewall, Wi-Fi and CCTV properly rather than adding them piecemeal. Businesses relocating here also need their internet ordered early, because a new connection can take a while to activate in a just-finished building.
Co-managed IT splits the work in a way that suits you. Your person keeps the parts they are best at, usually the day-to-day relationships, business systems and local knowledge. We provide what is expensive or impractical for one person: monitoring and management tools, security and backup oversight, a help desk for overflow, and specialists for networks, servers and cloud projects. The mix can change as your business grows or your IT person's role shifts.
Our Auckland technicians travel to Silverdale for fit-outs, network installs and ongoing onsite work, with everyday support provided remotely. New premises setups are planned and quoted in writing.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Is it right for your Silverdale office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Silverdale: questions
We're fitting out a new building in Silverdale. When should IT be involved?
Before the walls are lined. We can specify data points, the comms cabinet, Wi-Fi locations and CCTV positions so the cabling goes in once. Our design and installation are quoted in writing.
How early should we order internet for a new building?
As soon as you have an address and a move date. New connections can take several weeks, so we order early and arrange a temporary mobile connection if fibre is not ready in time.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
Do you work with in-house IT in Hamilton too?
Yes. We cover both Auckland and Hamilton for onsite work, and remote support works the same wherever your team is.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
More IT services in Silverdale
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training