Managed IT in Silverdale
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Silverdale. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Silverdale businesses
Silverdale has grown quickly beside State Highway 1 at the start of the Hibiscus Coast, with new business parks, trade suppliers, storage and logistics, a retail centre and medical services serving the Millwater and Orewa growth areas. Many buildings are recent and occupied by businesses that relocated north.
New commercial buildings usually come with fibre and a blank comms room, which is the ideal time to plan cabling, firewall, Wi-Fi and CCTV properly rather than adding them piecemeal. Businesses relocating here also need their internet ordered early, because a new connection can take a while to activate in a just-finished building.
Managed IT replaces that with a team whose job is to keep your systems running. We learn your setup once and write it down. We watch your computers, network and Microsoft 365 for problems, apply updates, check the backups and fix issues before most people notice them. When someone needs help, they email or log a request and talk to a technician who already has your notes.
Our Auckland technicians travel to Silverdale for fit-outs, network installs and ongoing onsite work, with everyday support provided remotely. New premises setups are planned and quoted in writing.
What's included
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Backups that are checked
Microsoft 365 and server backups monitored daily, with a restore test so you know the backup actually works.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Is it right for your Silverdale office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Silverdale: questions
We're fitting out a new building in Silverdale. When should IT be involved?
Before the walls are lined. We can specify data points, the comms cabinet, Wi-Fi locations and CCTV positions so the cabling goes in once. Our design and installation are quoted in writing.
How early should we order internet for a new building?
As soon as you have an address and a move date. New connections can take several weeks, so we order early and arrange a temporary mobile connection if fibre is not ready in time.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
Is there a contract or lock-in?
No fixed-term contract. Plans run month to month with 30 days' notice. If you leave, we hand over your passwords, documentation and admin access in an orderly way.
What if we already have an IT person?
We can work alongside them. Co-managed IT gives your person our tools, security and backup and a team to call on for projects and leave cover.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
More IT services in Silverdale
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training