Internet & phones in Glenfield
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Glenfield. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Glenfield businesses
Glenfield combines a suburban town centre with small business units, medical and dental practices, tutoring and childcare centres, and service businesses run by locals. It sits beside the Wairau Valley commercial area, and plenty of trades and consultants work from home offices nearby.
Typical Glenfield businesses have three to twenty staff, cloud accounting and a mix of personal and company devices. The quickest improvements are usually separating guest and staff Wi-Fi, replacing an internet provider's basic router with a business firewall, and making sure email and files are properly backed up rather than trusting the cloud alone.
We help you choose the right fibre plan for your building, add a backup connection that takes over automatically if the fibre fails, and move your numbers to a cloud phone system. Staff can answer calls on desk phones, a laptop or their mobile, from the office or home.
We send technicians to Glenfield offices and practices for setups and fixes, and handle most requests remotely. Monthly plans and pay as you go both work for smaller teams.
What's included
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Is it right for your Glenfield office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Glenfield: questions
Isn't Microsoft 365 already backed up?
Microsoft keeps the service running, but it is not a full backup of your mail and files in the way most businesses assume. A separate Microsoft 365 backup lets you recover deleted or encrypted data from a point in time, and we include it in our plans.
We want a guest Wi-Fi for clients. Is that complicated?
No. With a business access point and firewall we set up a separate guest network that gives internet access only, so visitors never see your computers or printers.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
Is Teams calling right for us?
If your staff already live in Teams, usually yes. If you need a reception console, hunt groups or recording rules, a hosted phone system may suit better. We'll explain the trade-offs.
More IT services in Glenfield
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training