Co-managed IT in Glenfield
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Glenfield. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Glenfield businesses
Glenfield combines a suburban town centre with small business units, medical and dental practices, tutoring and childcare centres, and service businesses run by locals. It sits beside the Wairau Valley commercial area, and plenty of trades and consultants work from home offices nearby.
Typical Glenfield businesses have three to twenty staff, cloud accounting and a mix of personal and company devices. The quickest improvements are usually separating guest and staff Wi-Fi, replacing an internet provider's basic router with a business firewall, and making sure email and files are properly backed up rather than trusting the cloud alone.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
We send technicians to Glenfield offices and practices for setups and fixes, and handle most requests remotely. Monthly plans and pay as you go both work for smaller teams.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Is it right for your Glenfield office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Glenfield: questions
Isn't Microsoft 365 already backed up?
Microsoft keeps the service running, but it is not a full backup of your mail and files in the way most businesses assume. A separate Microsoft 365 backup lets you recover deleted or encrypted data from a point in time, and we include it in our plans.
We want a guest Wi-Fi for clients. Is that complicated?
No. With a business access point and firewall we set up a separate guest network that gives internet access only, so visitors never see your computers or printers.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
More IT services in Glenfield
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training