Co-managed IT in Wairau Valley
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Wairau Valley. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Wairau Valley businesses
Wairau Valley is the North Shore's established trade and light industrial area, with showrooms, building suppliers, automotive businesses, wholesalers and service firms along Wairau Road and the surrounding streets. Much of it is low-lying, and the area was badly flooded in the January 2023 storms.
Flood risk changes how IT should be set up here: comms cabinets, servers and backup drives belong off the floor, and important files belong in cloud storage with an offsite backup, not only on equipment in the building. Trade counters and showrooms also need POS, quoting systems and Wi-Fi that keep working through a busy day.
An in-house IT person in a growing business carries a lot. They handle password resets and printer jams in the morning, a firewall upgrade in the afternoon and a Microsoft 365 licensing question at night. They are expected to know everything, they rarely get a proper holiday and if they leave, much of what they know leaves with them. It is a hard job to do alone, and most businesses only realise it when that person resigns.
Technicians attend Wairau Valley businesses for network, POS and computer work, and support everyday issues remotely. We can review where your equipment sits and quote changes to reduce flood exposure.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Is it right for your Wairau Valley office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Wairau Valley: questions
Our business flooded in 2023. How should our IT be set up now?
Keep comms gear and any server raised well off the floor, store files in cloud services with an independent backup, and make sure staff can work from home if the building is closed. We can review your site and quote the changes.
Can you support our trade counter computers and POS?
Yes. We look after counter computers, receipt and docket printers, scanners and the network they use, and keep them separate from office systems. POS software support stays with its vendor, and we work alongside them.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in Wairau Valley
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training