Internet & phones in Birkenhead & Northcote
When the internet drops, your IT provider and your internet provider shouldn't point at each other. We arrange business fibre, add a backup connection and set up cloud phones, then look after all of it alongside your IT.
Onsite technicians cover Birkenhead & Northcote. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Internet & phones for Birkenhead & Northcote businesses
Birkenhead's Highbury centre and Northcote's town centre, now being redeveloped, serve small professional offices, health practices, cafes and retailers, with many consultants, designers and tradespeople working from home in the surrounding streets. The harbour bridge puts the city close, but plenty of locals prefer to work near home.
Home-based and small-office businesses here often rely on a single person's laptop and a consumer internet plan, with no backup and little security. Bringing them up to standard is straightforward: business email with multi-factor sign-in, automatic backups, a managed antivirus and a sensible home office network that keeps work devices apart from family ones.
If you already use Microsoft 365, your phone system can live inside Teams, so calls, chat and meetings are in one place. If you'd rather keep desk phones and a reception console, we set up a hosted system that does that well.
Our technicians visit Birkenhead and Northcote offices and home offices for setups and hardware work, and help remotely day to day. We are glad to support small teams of three or more.
What's included
Cloud phone systems
Hosted phone systems with desk phones, mobile apps, call queues, recording and voicemail to email.
Number porting
Your existing numbers moved across without losing calls, including 0800 numbers.
Business fibre
The right plan for your address and team size, ordered and installed with your network.
Copper switch-off
If your old lines are being retired, we move alarms, EFTPOS and phones before the deadline.
Backup internet
A second connection on a different network that takes over automatically if fibre fails.
Teams calling
Phone numbers inside Microsoft Teams, so staff make and take calls from the app they already use.
Is it right for your Birkenhead & Northcote office?
This is a good fit if:
- Your phones still run on copper lines or an old onsite system
- An internet outage would stop your business
- Staff work between home and the office
- You want fewer bills and one number to call when something breaks
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Internet & phones in Birkenhead & Northcote: questions
Do you support businesses run from home offices?
Yes, provided you have three or more staff or need business-grade setup. We manage the work devices, secure email and backups, and can set up a home network that keeps work and family devices separate.
What happens to our IT during the Northcote redevelopment?
If you are relocating or your building is being upgraded, we can plan the move, arrange the new internet connection early and set up the new premises so you are working from the first morning. It is quoted in writing first.
Do we need new desk phones?
Not always. Many current desk phones can be reused. Where they can't, we recommend models that suit the system.
Do you sell the internet plan or does a provider?
We arrange the plan with a wholesale provider and look after it as part of your IT, so you have one point of contact.
Can we keep our phone numbers?
Yes. Landline and 0800 numbers can be moved to a new system. We manage the port and time the change to avoid missed calls.
How long does the switch take?
Fibre installs depend on the building and provider. Phone system changes are usually done in a week or two once numbers are confirmed.
More IT services in Birkenhead & Northcote
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training