Managed IT in Birkenhead & Northcote
Hand your IT to a team that already knows your setup. One monthly price per person covers the help desk, security, updates, Microsoft 365 and backups, with technicians who come on site when a problem needs hands.
Onsite technicians cover Birkenhead & Northcote. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Managed IT for Birkenhead & Northcote businesses
Birkenhead's Highbury centre and Northcote's town centre, now being redeveloped, serve small professional offices, health practices, cafes and retailers, with many consultants, designers and tradespeople working from home in the surrounding streets. The harbour bridge puts the city close, but plenty of locals prefer to work near home.
Home-based and small-office businesses here often rely on a single person's laptop and a consumer internet plan, with no backup and little security. Bringing them up to standard is straightforward: business email with multi-factor sign-in, automatic backups, a managed antivirus and a sensible home office network that keeps work devices apart from family ones.
Managed IT replaces that with a team whose job is to keep your systems running. We learn your setup once and write it down. We watch your computers, network and Microsoft 365 for problems, apply updates, check the backups and fix issues before most people notice them. When someone needs help, they email or log a request and talk to a technician who already has your notes.
Our technicians visit Birkenhead and Northcote offices and home offices for setups and hardware work, and help remotely day to day. We are glad to support small teams of three or more.
What's included
Planning
A regular review of what is ageing, what is at risk and what to budget for next year. No surprises in March.
Help desk
Staff email or log a request and get a technician, not a call centre. Most fixes happen remotely within the same session.
Updates and patching
Windows, Mac and business apps updated on a schedule, with failures followed up rather than ignored.
Onsite technicians
When something needs hands - a dead switch, a new printer, a desk move - a technician comes to your office in Auckland or Hamilton.
Security
Threat detection on every computer, email filtering, multi-factor sign-in and the settings that stop the common attacks.
Microsoft 365 admin
New staff, leavers, licences, shared mailboxes, Teams and SharePoint permissions, all handled for you.
Is it right for your Birkenhead & Northcote office?
Managed IT suits offices that rely on their computers every day but don't want to employ an IT person. It is usually a fit if:
- You have between 3 and 75 staff
- Nobody on the team owns IT, or the person who does has a different day job
- You have had a scare: lost files, a scam email, a long outage
- You want a fixed monthly IT cost instead of surprise bills
- Your insurer or a client is asking about your cyber security
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Managed IT in Birkenhead & Northcote: questions
Do you support businesses run from home offices?
Yes, provided you have three or more staff or need business-grade setup. We manage the work devices, secure email and backups, and can set up a home network that keeps work and family devices separate.
What happens to our IT during the Northcote redevelopment?
If you are relocating or your building is being upgraded, we can plan the move, arrange the new internet connection early and set up the new premises so you are working from the first morning. It is quoted in writing first.
How much does managed IT cost?
Our plans are $69, $119 and $169 per user per month plus GST. A user is one person; their computer and phone are included. We recommend the $119 Managed plan for most offices. The full breakdown is on the pricing page.
Do you support Macs?
Yes. We support Windows and macOS computers, iPhones and Android phones used for work.
What is not included?
Hardware, software licences and projects such as an office move, new server or full cabling job. Those are quoted in writing first, with no surprise invoices.
What if we already have an IT person?
We can work alongside them. Co-managed IT gives your person our tools, security and backup and a team to call on for projects and leave cover.
More IT services in Birkenhead & Northcote
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training