Backup & disaster recovery in Birkenhead & Northcote
A backup is only worth something on the day you need it back. We set up copies of your Microsoft 365, servers and shared files, keep at least one where ransomware can't touch it, check every job and prove it works with regular test restores.
Onsite technicians cover Birkenhead & Northcote. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Backup & disaster recovery for Birkenhead & Northcote businesses
Birkenhead's Highbury centre and Northcote's town centre, now being redeveloped, serve small professional offices, health practices, cafes and retailers, with many consultants, designers and tradespeople working from home in the surrounding streets. The harbour bridge puts the city close, but plenty of locals prefer to work near home.
Home-based and small-office businesses here often rely on a single person's laptop and a consumer internet plan, with no backup and little security. Bringing them up to standard is straightforward: business email with multi-factor sign-in, automatic backups, a managed antivirus and a sensible home office network that keeps work devices apart from family ones.
Every job reports to us. Failed or skipped backups are followed up the next working day, not discovered at the worst possible moment. Each quarter we restore something real, such as a folder, a mailbox or a whole server, time how long it takes and write the result into your recovery plan, so you know what a bad day would actually look like. If a test turns up a problem, such as a missing folder or a restore that takes far too long, we fix the setup and test it again.
Our technicians visit Birkenhead and Northcote offices and home offices for setups and hardware work, and help remotely day to day. We are glad to support small teams of three or more.
What's included
Microsoft 365 backup
Exchange mailboxes, OneDrive, SharePoint and Teams files copied outside Microsoft's own retention, with point-in-time restores of single items or whole accounts.
Written recovery plan
Who to contact, what gets restored first, where the copies live and how long each step takes, kept short enough to use in a crisis.
Laptop file protection
Desktop and Documents folders redirected to OneDrive and covered by the 365 backup, so a stolen laptop costs a device, not a year of work.
Daily checks
Every backup job is checked each working day. Failures, warnings and jobs that silently stopped are investigated and fixed, with the cause noted.
Server and NAS backup
Image-level backups of onsite servers and file shares, so a failed machine can be rebuilt on new hardware or started in the cloud while it is replaced.
Test restores
A scheduled restore each quarter, timed and recorded, so the recovery time in your plan is measured rather than guessed.
Is it right for your Birkenhead & Northcote office?
Talk to us about backup if any of these sound familiar:
- Your backup is a USB drive someone is meant to swap each week
- You use Microsoft 365 and have never set up a separate backup for it
- Your accounting or practice software sits on one server in a cupboard
- You can't say when a restore was last tested
- Your insurer asks whether backups are offline or immutable
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Backup & disaster recovery in Birkenhead & Northcote: questions
Do you support businesses run from home offices?
Yes, provided you have three or more staff or need business-grade setup. We manage the work devices, secure email and backups, and can set up a home network that keeps work and family devices separate.
What happens to our IT during the Northcote redevelopment?
If you are relocating or your building is being upgraded, we can plan the move, arrange the new internet connection early and set up the new premises so you are working from the first morning. It is quoted in writing first.
Can you check our current backups before we commit?
Yes. A backup check is billed at our hourly rate and gives you a written list of what is protected, what isn't and what we would change.
Where is our data stored?
Backup copies are kept in data centres we name in your recovery plan, with Australian or New Zealand locations available. We tell you where the copies are before anything is set up.
Doesn't Microsoft back up our 365 data?
Microsoft keeps the service running and holds deleted items for a short period. It does not keep long-term, independent copies you control. A separate 365 backup covers accidental deletion, departed staff, account takeover and retention gaps.
How much does backup cost?
Microsoft 365 backup is included in the Managed and Complete plans. Server, NAS and large data backups depend on how much data you hold and how quickly you need it back, so we quote them in writing first.
More IT services in Birkenhead & Northcote
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training