Security awareness training in Birkenhead & Northcote
Filters catch most scams, but the ones that get through are aimed squarely at your people. Short, regular lessons and safe practice phishing emails teach staff what a real attack looks like and what to do when they see one, without shaming anyone.
Onsite technicians cover Birkenhead & Northcote. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Security awareness training for Birkenhead & Northcote businesses
Birkenhead's Highbury centre and Northcote's town centre, now being redeveloped, serve small professional offices, health practices, cafes and retailers, with many consultants, designers and tradespeople working from home in the surrounding streets. The harbour bridge puts the city close, but plenty of locals prefer to work near home.
Home-based and small-office businesses here often rely on a single person's laptop and a consumer internet plan, with no backup and little security. Bringing them up to standard is straightforward: business email with multi-factor sign-in, automatic backups, a managed antivirus and a sensible home office network that keeps work devices apart from family ones.
Our training is built for busy offices. Lessons are a few minutes long and arrive once a month, covering fake invoices, sign-in pages, text message scams, social media oversharing, safe file sharing and what to do with a lost laptop. Practice phishing emails go out at random times and are modelled on scams currently doing the rounds in New Zealand. Difficulty rises gradually, so staff are stretched without being set up to fail.
Our technicians visit Birkenhead and Northcote offices and home offices for setups and hardware work, and help remotely day to day. We are glad to support small teams of three or more.
What's included
Instant teaching moments
Anyone who clicks a practice email lands on a short page explaining the warning signs they missed, rather than a telling-off.
New starter induction
Every new staff member is enrolled automatically and completes the core lessons in their first weeks.
Targeted follow-up
Teams or people who struggle with a particular type of scam get extra lessons on that type, not more of everything.
Monthly micro-lessons
Short videos and quizzes on one topic at a time, sent by email so staff can complete them between tasks.
Evidence for insurers
Training records you can show an insurer, client or auditor who asks how staff are taught about cyber risk.
Practice phishing emails
Realistic but safe test emails sent at random, based on current scams such as courier notices, shared documents and payroll changes.
Is it right for your Birkenhead & Northcote office?
Staff training is especially useful when:
- Your team handles payments, payroll or supplier bank details
- Someone has already clicked a scam link or entered a password on a fake page
- Your cyber insurance asks whether staff receive regular training
- You have a lot of new starters or seasonal staff
- Staff work from home and use personal phones for work email
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Security awareness training in Birkenhead & Northcote: questions
Do you support businesses run from home offices?
Yes, provided you have three or more staff or need business-grade setup. We manage the work devices, secure email and backups, and can set up a home network that keeps work and family devices separate.
What happens to our IT during the Northcote redevelopment?
If you are relocating or your building is being upgraded, we can plan the move, arrange the new internet connection early and set up the new premises so you are working from the first morning. It is quoted in writing first.
Is training included in a plan?
Security awareness training and phishing tests are included in the Complete plan at $169 per user per month plus GST. For other plans we can add it, with the price set out in writing first.
Do practice emails ever cause real harm?
No. The links go to a safe training page, attachments contain nothing harmful and no passwords entered are kept. We also tell your IT and finance contacts in advance so a test isn't mistaken for a real incident.
What should staff do if they think they clicked something real?
Tell us straight away using the report button or by email. Quick reporting lets us reset passwords and check the account before any damage is done, which is why the training stresses it.
Will staff feel tricked or embarrassed?
We set it up to teach, not to catch people out. Results are shared with managers as team trends, and the message to staff is always that reporting quickly is the right thing to do, even after a click.
More IT services in Birkenhead & Northcote
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT