Co-managed IT in Cambridge
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Cambridge. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Cambridge businesses
Cambridge is a Waikato town about 20 minutes southeast of Hamilton on the expressway, known for thoroughbred breeding and equestrian businesses, with a strong professional services, retail and hospitality centre and many rural service firms serving surrounding dairy farms.
Firms in town usually have fibre, but clients and staff on studs and farms around Cambridge may rely on fixed wireless or satellite, and equine and farm businesses need Wi-Fi that reaches stables, sheds and offices spread across a property. Professional practices hold client financial and property records that need solid security.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
Cambridge visits are booked from Hamilton for installs, networks and onsite faults, and everyday support is done remotely. Rural property work is surveyed and quoted first.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Leave and sickness cover
We know your systems well enough to keep things running while your IT person takes a proper break.
Help desk overflow
Staff requests passed to us during busy periods or projects, so your IT person can focus on the work that needs their knowledge.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Is it right for your Cambridge office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Cambridge: questions
Can you get Wi-Fi to stables and sheds on our property near Cambridge?
Yes, using point-to-point wireless links or outdoor-rated cabling to buildings, with access points where staff need coverage. We survey the property and quote the low-voltage work in writing.
Do you come out to Cambridge or only support remotely?
Both. Technicians travel from Hamilton for planned visits and hands-on work, and most everyday issues are solved remotely.
How is co-managed IT priced?
It is usually based on our per-user plans, $69, $119 or $169 per user per month plus GST, adjusted for the work your IT person keeps. We set out the agreed price in writing first.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
Do you work with in-house IT in Hamilton too?
Yes. We cover both Auckland and Hamilton for onsite work, and remote support works the same wherever your team is.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
More IT services in Cambridge
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training