Co-managed IT in Epsom
Your IT person knows your business better than any outside provider ever will. Co-managed IT gives them a team to lean on: proper tools, security and backup monitoring, help with the hard problems and cover when they are on leave, without replacing them.
Onsite technicians cover Epsom. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Co-managed IT for Epsom businesses
Epsom is largely residential, but Manukau Road and the Greenlane end carry medical centres, dental practices, specialist rooms, real estate offices and professional services, with several schools and the showgrounds nearby. Many businesses run from converted homes with a small car park out front.
Converted homes bring a familiar set of problems: a router in the old lounge, staff in former bedrooms with poor signal, and a printer cabled to one computer. Health practices also need patient data kept private under the Health Information Privacy Code, which means locked-down devices, proper user accounts rather than shared logins, and tested backups.
We agree the split in writing, so everyone knows who does what and nothing falls between two chairs. Your IT person keeps full admin access and visibility of everything we do. When they are sick or on leave, we already know the setup and can keep things running until they return. We meet regularly with your IT person to review alerts, projects and anything that is ageing, so they have a colleague to think problems through with rather than carrying every decision on their own.
Technicians attend Epsom practices and offices for network, computer and printer work, while routine requests are handled remotely. We book onsite work at times that suit appointment schedules.
What's included
Shared management tools
Your IT person gets access to our monitoring, patching, remote support and documentation tools rather than buying and maintaining their own.
Shared documentation
One set of up-to-date notes on your systems, so knowledge stays in the business if people change.
Project help
Extra hands for migrations, office moves, rollouts and upgrades, planned with your IT person and quoted in writing first.
Backup oversight
Backup jobs checked each working day and test restores done on schedule, so one person isn't responsible for noticing every failure.
Security monitoring
Threat detection alerts, sign-in risks and email security watched by our team, with serious issues raised with your IT person straight away.
Second-line escalation
Our technicians and specialists on hand for difficult network, server, Microsoft 365 or security problems.
Is it right for your Epsom office?
Co-managed IT tends to suit businesses where:
- One IT person looks after 20 to 75 staff on their own
- Your IT person can't take leave without things piling up
- Security and backups depend on one person remembering to check them
- A big project is coming that needs more hands than you have
- Your IT person wants better tools than the budget allows on its own
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Co-managed IT in Epsom: questions
Our clinic staff share one login on reception. Should we change that?
Yes. Shared logins make it impossible to see who accessed a record and are hard to secure. We set up individual accounts with quick sign-in options, so staff still move quickly between front desk computers without sharing passwords.
Can you fix Wi-Fi in a converted house used as an office?
Usually with two or three business access points placed where people actually work, connected back to the network by cable where possible. We survey the building first and quote the job in writing.
Does our IT person keep admin access?
Yes. They keep full access and can see every ticket, alert and change we make. We work in the same documentation, so nothing is hidden.
Will this replace our IT person?
No. The point is to support them, not replace them. Your IT person stays in charge of your systems and their relationships with staff; we add tools, depth and cover around them.
What if our IT person leaves?
Because the documentation and tools are shared, we can keep things running while you recruit, or move you onto a fully managed plan if you decide not to replace the role.
Who decides who does what?
We agree a written responsibility list with your IT person and management at the start, covering support, security, backups, projects and vendors. It is reviewed as needs change.
More IT services in Epsom
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Security awareness training