Security awareness training in Epsom
Filters catch most scams, but the ones that get through are aimed squarely at your people. Short, regular lessons and safe practice phishing emails teach staff what a real attack looks like and what to do when they see one, without shaming anyone.
Onsite technicians cover Epsom. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Security awareness training for Epsom businesses
Epsom is largely residential, but Manukau Road and the Greenlane end carry medical centres, dental practices, specialist rooms, real estate offices and professional services, with several schools and the showgrounds nearby. Many businesses run from converted homes with a small car park out front.
Converted homes bring a familiar set of problems: a router in the old lounge, staff in former bedrooms with poor signal, and a printer cabled to one computer. Health practices also need patient data kept private under the Health Information Privacy Code, which means locked-down devices, proper user accounts rather than shared logins, and tested backups.
Our training is built for busy offices. Lessons are a few minutes long and arrive once a month, covering fake invoices, sign-in pages, text message scams, social media oversharing, safe file sharing and what to do with a lost laptop. Practice phishing emails go out at random times and are modelled on scams currently doing the rounds in New Zealand. Difficulty rises gradually, so staff are stretched without being set up to fail.
Technicians attend Epsom practices and offices for network, computer and printer work, while routine requests are handled remotely. We book onsite work at times that suit appointment schedules.
What's included
Practice phishing emails
Realistic but safe test emails sent at random, based on current scams such as courier notices, shared documents and payroll changes.
Monthly micro-lessons
Short videos and quizzes on one topic at a time, sent by email so staff can complete them between tasks.
New starter induction
Every new staff member is enrolled automatically and completes the core lessons in their first weeks.
Instant teaching moments
Anyone who clicks a practice email lands on a short page explaining the warning signs they missed, rather than a telling-off.
Results by team
A simple monthly summary of completions and click rates, so managers see progress without reading through raw data.
Targeted follow-up
Teams or people who struggle with a particular type of scam get extra lessons on that type, not more of everything.
Is it right for your Epsom office?
Staff training is especially useful when:
- Your team handles payments, payroll or supplier bank details
- Someone has already clicked a scam link or entered a password on a fake page
- Your cyber insurance asks whether staff receive regular training
- You have a lot of new starters or seasonal staff
- Staff work from home and use personal phones for work email
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Security awareness training in Epsom: questions
Our clinic staff share one login on reception. Should we change that?
Yes. Shared logins make it impossible to see who accessed a record and are hard to secure. We set up individual accounts with quick sign-in options, so staff still move quickly between front desk computers without sharing passwords.
Can you fix Wi-Fi in a converted house used as an office?
Usually with two or three business access points placed where people actually work, connected back to the network by cable where possible. We survey the building first and quote the job in writing.
How much time does it take?
Most lessons take three to five minutes. Over a year that adds up to about an hour per person, spread so it never takes over a working day.
Will staff feel tricked or embarrassed?
We set it up to teach, not to catch people out. Results are shared with managers as team trends, and the message to staff is always that reporting quickly is the right thing to do, even after a click.
Do practice emails ever cause real harm?
No. The links go to a safe training page, attachments contain nothing harmful and no passwords entered are kept. We also tell your IT and finance contacts in advance so a test isn't mistaken for a real incident.
Is training included in a plan?
Security awareness training and phishing tests are included in the Complete plan at $169 per user per month plus GST. For other plans we can add it, with the price set out in writing first.
More IT services in Epsom
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT