Security awareness training in Newmarket
Filters catch most scams, but the ones that get through are aimed squarely at your people. Short, regular lessons and safe practice phishing emails teach staff what a real attack looks like and what to do when they see one, without shaming anyone.
Onsite technicians cover Newmarket. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Security awareness training for Newmarket businesses
Newmarket combines a major retail centre on Broadway with mid-rise office buildings, specialist medical and dental rooms, fashion head offices and professional firms along Khyber Pass Road and Carlton Gore Road. Retail and office teams often sit in the same business.
Businesses here commonly juggle two very different needs: point-of-sale and payment terminals in a shop that must never go down, and a back office running Microsoft 365, finance and design software. Medical and dental rooms hold patient records that need careful access control, encrypted devices and backups that are actually tested.
Our training is built for busy offices. Lessons are a few minutes long and arrive once a month, covering fake invoices, sign-in pages, text message scams, social media oversharing, safe file sharing and what to do with a lost laptop. Practice phishing emails go out at random times and are modelled on scams currently doing the rounds in New Zealand. Difficulty rises gradually, so staff are stretched without being set up to fail.
Our technicians come to Newmarket shops, clinics and offices for setups, network work and hardware faults, and handle most day-to-day requests remotely. Store work can be planned before opening hours to avoid disrupting trade.
What's included
New starter induction
Every new staff member is enrolled automatically and completes the core lessons in their first weeks.
Targeted follow-up
Teams or people who struggle with a particular type of scam get extra lessons on that type, not more of everything.
Results by team
A simple monthly summary of completions and click rates, so managers see progress without reading through raw data.
Monthly micro-lessons
Short videos and quizzes on one topic at a time, sent by email so staff can complete them between tasks.
Evidence for insurers
Training records you can show an insurer, client or auditor who asks how staff are taught about cyber risk.
Practice phishing emails
Realistic but safe test emails sent at random, based on current scams such as courier notices, shared documents and payroll changes.
Is it right for your Newmarket office?
Staff training is especially useful when:
- Your team handles payments, payroll or supplier bank details
- Someone has already clicked a scam link or entered a password on a fake page
- Your cyber insurance asks whether staff receive regular training
- You have a lot of new starters or seasonal staff
- Staff work from home and use personal phones for work email
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Security awareness training in Newmarket: questions
Can you look after both our shop and our office?
Yes. We keep the store network separate from the office network so a problem in one does not take out the other, and we look after the POS computers, receipt printers and Wi-Fi alongside your office laptops. Payment terminals stay with your bank or terminal provider, and we make sure the network they need works.
What do specialist rooms in Newmarket need to protect patient records?
Multi-factor sign-in, encrypted laptops, sensible access permissions in the practice software and a backup that is tested by restoring from it. We set those up and check them regularly, keeping within what your software vendor supports.
Do practice emails ever cause real harm?
No. The links go to a safe training page, attachments contain nothing harmful and no passwords entered are kept. We also tell your IT and finance contacts in advance so a test isn't mistaken for a real incident.
What should staff do if they think they clicked something real?
Tell us straight away using the report button or by email. Quick reporting lets us reset passwords and check the account before any damage is done, which is why the training stresses it.
Should managers be included?
Yes. Directors and finance staff are some of the most targeted people in any office, because criminals know they can approve payments.
Will staff feel tricked or embarrassed?
We set it up to teach, not to catch people out. Results are shared with managers as team trends, and the message to staff is always that reporting quickly is the right thing to do, even after a click.
More IT services in Newmarket
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Backup & disaster recovery
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT