Backup & disaster recovery in Newmarket
A backup is only worth something on the day you need it back. We set up copies of your Microsoft 365, servers and shared files, keep at least one where ransomware can't touch it, check every job and prove it works with regular test restores.
Onsite technicians cover Newmarket. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Backup & disaster recovery for Newmarket businesses
Newmarket combines a major retail centre on Broadway with mid-rise office buildings, specialist medical and dental rooms, fashion head offices and professional firms along Khyber Pass Road and Carlton Gore Road. Retail and office teams often sit in the same business.
Businesses here commonly juggle two very different needs: point-of-sale and payment terminals in a shop that must never go down, and a back office running Microsoft 365, finance and design software. Medical and dental rooms hold patient records that need careful access control, encrypted devices and backups that are actually tested.
Our approach is simple and written down. We list what your business can't lose - mailboxes, shared drives, accounting data, line-of-business databases - and decide with you how far back you need to go and how fast you need it back. Then we put a backup in place for each one, with an offsite copy kept separate from your normal sign-ins so an attacker who gets into your network can't delete it.
Our technicians come to Newmarket shops, clinics and offices for setups, network work and hardware faults, and handle most day-to-day requests remotely. Store work can be planned before opening hours to avoid disrupting trade.
What's included
Microsoft 365 backup
Exchange mailboxes, OneDrive, SharePoint and Teams files copied outside Microsoft's own retention, with point-in-time restores of single items or whole accounts.
Test restores
A scheduled restore each quarter, timed and recorded, so the recovery time in your plan is measured rather than guessed.
Daily checks
Every backup job is checked each working day. Failures, warnings and jobs that silently stopped are investigated and fixed, with the cause noted.
Written recovery plan
Who to contact, what gets restored first, where the copies live and how long each step takes, kept short enough to use in a crisis.
Server and NAS backup
Image-level backups of onsite servers and file shares, so a failed machine can be rebuilt on new hardware or started in the cloud while it is replaced.
Recovery help
When something is lost or encrypted we do the restore, check the data is complete and help you work out how it happened.
Is it right for your Newmarket office?
Talk to us about backup if any of these sound familiar:
- Your backup is a USB drive someone is meant to swap each week
- You use Microsoft 365 and have never set up a separate backup for it
- Your accounting or practice software sits on one server in a cupboard
- You can't say when a restore was last tested
- Your insurer asks whether backups are offline or immutable
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Backup & disaster recovery in Newmarket: questions
Can you look after both our shop and our office?
Yes. We keep the store network separate from the office network so a problem in one does not take out the other, and we look after the POS computers, receipt printers and Wi-Fi alongside your office laptops. Payment terminals stay with your bank or terminal provider, and we make sure the network they need works.
What do specialist rooms in Newmarket need to protect patient records?
Multi-factor sign-in, encrypted laptops, sensible access permissions in the practice software and a backup that is tested by restoring from it. We set those up and check them regularly, keeping within what your software vendor supports.
How quickly can we get things back?
A single file or email usually takes minutes. A whole server depends on its size and the method; we measure it during test restores and write the real figure into your plan.
Doesn't Microsoft back up our 365 data?
Microsoft keeps the service running and holds deleted items for a short period. It does not keep long-term, independent copies you control. A separate 365 backup covers accidental deletion, departed staff, account takeover and retention gaps.
Can you check our current backups before we commit?
Yes. A backup check is billed at our hourly rate and gives you a written list of what is protected, what isn't and what we would change.
How much does backup cost?
Microsoft 365 backup is included in the Managed and Complete plans. Server, NAS and large data backups depend on how much data you hold and how quickly you need it back, so we quote them in writing first.
More IT services in Newmarket
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training