Backup & disaster recovery in Mt Eden
A backup is only worth something on the day you need it back. We set up copies of your Microsoft 365, servers and shared files, keep at least one where ransomware can't touch it, check every job and prove it works with regular test restores.
Onsite technicians cover Mt Eden. Most problems are fixed remotely first; when a job needs hands, a technician comes to you.
Backup & disaster recovery for Mt Eden businesses
Mt Eden spreads from the village shops on Mt Eden Road to the busy Dominion Road strip and the light commercial streets near Normanby Road. Physiotherapists, counsellors, small accounting practices, tutoring businesses and family-run trading firms make up much of the local business mix.
Many practices here work out of converted houses or small two-storey blocks with one internet connection, a cupboard of equipment and a mix of staff and contractor devices. Booking and practice systems are usually cloud-based, so a reliable connection, a decent firewall and good sign-in security matter more than any server in the back room.
Ask most small offices whether they have a backup and the answer is yes. Ask when someone last restored a file from it and the room goes quiet. We regularly find external drives that stopped copying months ago, NAS boxes backing up to themselves and Microsoft 365 tenancies with no backup at all because everyone assumed Microsoft keeps everything forever. It doesn't: deleted mail and files are kept for a limited window, and a compromised account can empty a mailbox well inside it.
We send technicians to Mt Eden practices and offices for setups and faults, and fix most requests remotely without anyone leaving their desk. Planned work is booked around clinic or client hours.
What's included
Microsoft 365 backup
Exchange mailboxes, OneDrive, SharePoint and Teams files copied outside Microsoft's own retention, with point-in-time restores of single items or whole accounts.
Laptop file protection
Desktop and Documents folders redirected to OneDrive and covered by the 365 backup, so a stolen laptop costs a device, not a year of work.
Written recovery plan
Who to contact, what gets restored first, where the copies live and how long each step takes, kept short enough to use in a crisis.
Test restores
A scheduled restore each quarter, timed and recorded, so the recovery time in your plan is measured rather than guessed.
Server and NAS backup
Image-level backups of onsite servers and file shares, so a failed machine can be rebuilt on new hardware or started in the cloud while it is replaced.
Recovery help
When something is lost or encrypted we do the restore, check the data is complete and help you work out how it happened.
Is it right for your Mt Eden office?
Talk to us about backup if any of these sound familiar:
- Your backup is a USB drive someone is meant to swap each week
- You use Microsoft 365 and have never set up a separate backup for it
- Your accounting or practice software sits on one server in a cupboard
- You can't say when a restore was last tested
- Your insurer asks whether backups are offline or immutable
How getting started works
- Free IT health check. We look at your devices, accounts, backups and network and tell you what we find, in plain English.
- Clear proposal. A written monthly price per user and a list of any fixes, with nothing hidden.
- Handover. We collect admin access and documentation from your current provider and keep your team working.
- Day-one fixes. Security gaps, failed backups and urgent risks are dealt with first.
Backup & disaster recovery in Mt Eden: questions
Our practice runs on cloud booking software. Do we still need managed IT?
Cloud software moves the server away, but the computers, sign-ins, Wi-Fi, printers and email security are still yours to look after. Managed IT keeps those secure and working and gives staff someone to call on when something breaks.
Contractors use their own laptops in our office. Is that safe?
It can be, with the right controls. We keep contractor devices on a separate network, require multi-factor sign-in for business apps and limit what can be downloaded to personal devices, so your data stays under your control.
How quickly can we get things back?
A single file or email usually takes minutes. A whole server depends on its size and the method; we measure it during test restores and write the real figure into your plan.
We already have a NAS. Is that enough?
A NAS is a good local copy for quick restores, but it sits on the same network and often uses the same passwords. It needs an offsite copy with separate credentials to survive ransomware, theft or a fire.
Doesn't Microsoft back up our 365 data?
Microsoft keeps the service running and holds deleted items for a short period. It does not keep long-term, independent copies you control. A separate 365 backup covers accidental deletion, departed staff, account takeover and retention gaps.
How much does backup cost?
Microsoft 365 backup is included in the Managed and Complete plans. Server, NAS and large data backups depend on how much data you hold and how quickly you need it back, so we quote them in writing first.
More IT services in Mt Eden
- Managed IT
- IT support
- Cyber security
- Microsoft 365
- Networks & Wi-Fi
- Internet & phones
- Cloud & servers
- Email security & deliverability
- CCTV & access control
- Printers, copiers & scanning
- Laptops, PCs & devices
- Office moves & fit-outs
- IT strategy & consulting
- Co-managed IT
- Security awareness training